The National Domestic Violence Hotline and LoveIsRespect.com create meaningful connections using the LiveEngage platform to connect with users who need advocacy and advice instantly. With keyword lift, NDVH and LoveIsRespect.org, the organization can create meaningful content that applies to its users.
Mobile chat is also available as well as a text hotline. NDVH was able to open up several channels (voice, chat, text, etc.) to allow the user to choose how to connect with chat agents. Vice President Joe Biden, an advocate of the non-profit organization is featured in the video as well and was the first to send a text to NDVH's engagement platform.