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Poder Comercial

Mexico-based wireless distributor Poder Comercial wanted to build on its reputation for personalized service by adding a live chat channel for sales and customer service. The company engaged LivePerson Partner Grupo Atención to deploy and manage a LivePerson solution with proactive chat and content targeting. The channel has proven itself during its first six months, with an eight percentage point improvement in conversion rates over the phone channel and a 40 percent call deflection rate. In addition, exit surveys indicate an 85 percent customer satisfaction rate for live chat.

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