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Expert Guide on
Conversational Commerce

Consumers use messaging – over SMS, voice assistants, and apps – to run their lives. Brands are starting to meet consumers on these channels through Conversational Commerce, which works across the entire customer journey, making it as easy for people to message with brands to ask questions, purchase products and services, or get help as it is to message with friends and family. Conversational Commerce uses AI and humans, together, to give brands a powerful new way to engage with their customers.

Read the LivePerson Expert Guide on Conversational Commerce to learn what Conversational Commerce is (and is not), its benefits, how to implement it effectively, and how best to measure it to create the most significant impact for your brand.