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LivePerson CEO on How AI, Bots Are Changing the Workforce

LivePerson’s founder and CEO, Rob LoCascio, discussed the impact of automation on the workforce with Bloomberg’s Joe Weisenthal, Scarlet Fu, and Julia Chatterley on “What’d You Miss?”

Watch Rob explain the current state of bots and AI in customer care and how, over time, 80% of customer care conversations will be automated.