Guide, Webinars, and More
Rapidly transition to an at-home workforce
Conversational AI and messaging can ensure a seamless transition to remote operations and can significantly increase the capacity of your team. We’ve assembled a library of contact center business resources to inform and guide you.
4 steps to keep your contact center running during a pandemic or other interruption
Our library of contact center business resources cover the following tips:
Go remote
Transition to an at-home workforce to continue operations.
Adopt messaging
Shift call volume to messaging to increase agent capacity by ~2x.
Automate
Automate interactions with AI-powered chatbots to extend contact center capacity.
Get proactive
Keep customers informed with Proactive Messaging to reduce inbound volume.
