LivePerson named a leader in the Forrester New Wave™ for Digital-First Customer Service Solutions
Forrester, a leading global research and advisory firm, has named LivePerson a leader in the Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Providers were assessed on 10 criteria, including channel depth, AI capabilities, automation strategy, and their ability to meet the operational needs for the emerging and ever-evolving market for digital solutions. LivePerson was cited as “successfully [supporting] the interplay of chatbots and agents.” Forrester also rated LivePerson as differentiated in the Customer experience, Routing and queuing, Chatbots, Business insights, Vision, and Market approach criteria.
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