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LivePerson Insights

LivePerson Insights is a powerful text and sentiment analytics tool that enables organizations to collect, listen to, and act on the Voice of the Customer and the Voice of the Agent. Digital engagement interactions are analyzed using Big Data techniques Natural Language Processing (NLP), which identifies key concepts and ranks each clause in a conversation according to an 11-point sentiment scale. This analysis can be customized according to the questions you want to answer, using built-in industry and classification templates. LivePerson Insights can also integrate other structured and unstructured data into its analysis, to provide a consolidated view of customer sentiment from multiple sources.

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