Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who constantly on-the-go. Gain Capital needed a solution that was available 24 hours a day that was available in a variety of languages across the mobile platform. Most importantly, Gain Capital wanted to customize client experience.
The mobile solution allows client customization and allows customers to avoid closing their trading platform while seeking support through live chat on mobile devices. The solution is delivering substantial value, including a 70% reduction in cost per contact. Gain Capital also performs about 2,000 mobile chats per month with the LivePerson solution. Nearly 34% of Gain Capital’s clients are currently engaging via mobile live chat.