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Resource Library

Everything you need to know to go Conversational

All ItemsSuccess storiesGuides and reportsIn the newsWebinars

In the news

LivePerson recognized in Forrester report on innovative applications of AI in CRM and customer service

In the news

LivePerson wins Best Ecommerce Technology at the 2023 Digiday Awards

In the news

LivePerson leads the way in digital customer service solutions

Guides & reports

Operational Success: Get the playbook for AI-powered customer engagement

Webinar

Harnessing generative AI for the enterprise: Results, relationships, and responsibility

Webinar

Going conversational with The RealReal: A time-to-value story

In the news

LivePerson wins top AI-powered customer service awards at the 2023 SIIA CODiEs

Success Story

Fast-track to value: LivePerson Voice bot AI delivers for TGH Urgent Care

Webinar

Voice AI: It’s time to hang up on IVRs

Guides & reports

IVRs suck: Unleash superior CX with voice automation

In the news

LivePerson triumphs with G2 awards, including top spot in Enterprise Implementation Index for Intelligent Virtual Assistants

Success Story

The sound of success: Conversation intelligence keeps Sweetwater’s data safe and actionable

Success Story

KDDI boosts customer satisfaction to record high

Guides & reports

Call deflection strategies that make traveler satisfaction soar

Guides & reports

Forrester Report: The Conversation Intelligence for Customer Service Landscape

Guides & reports

Drive unparalleled travel experiences with generative AI models

Success Story

South African insurer, Legal&Tax, transforms customer experience with AI business assistant and agent tango

Success Story

Efficient customer communication: How Azul Airlines reduced the customer service queue by 84%

Webinar

Drive better business outcomes with a custom large language model

In the news

LivePerson wins Gold Stevie® Award for Technology Provider of the Year

Webinar

Something big is here: An historic generative AI launch

Guides & reports

3 steps to Conversational AI maturity in retail

Guides & reports

Revolutionize your customer interactions with generative AI

Success Story

All-in on AI for customer service

Webinar

What’s at the heart of customer relationships? Intelligent data

Guides & reports

It’s time retail companies hang up on high operating costs

Guides & reports

2022-2023 State of Customer Engagement Report

Webinar

What enterprise businesses need to know about Generative AI

Guides & reports

LivePerson named a global leader in Conversational Intelligence

In the news

Best Places to Work: New Year, new stack of awards for LivePerson

Guides & reports

2022 Forrester TEI Report

In the news

LivePerson wins Aragon Research’s 2022 Innovation Award for Conversational AI

Success Story

Global health insurance leader Bupa increases customer satisfaction with digital engagement strategy

Webinar

Conversational Intelligence: Measurable results through better listening

Webinar

How AI-powered customer experience solutions can recession-proof businesses

Guides & reports

7 call reduction strategies that improve engagement and customer satisfaction

Webinar

Conversational AI is more than just chatbots – JA – On Demand

Guides & reports

2022 Aragon Research Globe™: LivePerson named global leader in Conversational AI

In the news

LivePerson rakes in 4 more awards in its quest to become one of the best customer engagement companies

Success Story

ConsenSys, creators of cryptocurrency wallet MetaMask, automate customer engagement and manage rapid business growth with LivePerson

Guides & reports

Discover customer engagement ROI, from reducing expenses to increasing revenue

In the news

LivePerson recognized as industry leader in Conversational AI and customer engagement innovation

Success Story

Transforming SKY’s support team with messaging and chatbot automation

Webinar

Explore new patient experience trends

Guides & reports

How Conversational AI in travel boosts customer satisfaction

Webinar

APAC Showcase: Omnichannel is now Conversational

Guides & reports

Unifying customer engagement with Conversational Intelligence

Webinar

Create a powerful competitive advantage with Conversational Analytics

Webinar

How to build a seamless Conversational Shopping experience

Guides & reports

Quadrant Knowledge Solutions names LivePerson the leader in digital customer service solutions

Webinar

The power of Conversational AI

Webinar

The path to implementing a conversational strategy with existing resources

Success Story

Building Virgin Media’s conversational selling machine

In the news

Fast Company names LivePerson the #1 Most Innovative AI Company in the World

In the news

LivePerson wins Gold Stevie® Award for Best Contact Center Solution

Webinar

LivePerson + Forrester: Bringing the conversation back to voice

In the news

Bloomberg TV: LivePerson CEO shares vision for Conversational AI and our automated future

In the news

2021 Best-Led Companies: LivePerson recognized for management excellence

In the news

2021 Newsweek Most Loved Workplace: LivePerson named a top 100 company for employee satisfaction

Guides & reports

Conversational AI is brilliant for business: 2021 Consumer Preferences Survey

Guides & reports

DeFi Digital CX Report

Success Story

Betcris (TV Global) partners with LivePerson to train world-class Spanish NLU

Webinar

Travel is surging: How to stay ahead of demand and win in CX

Guides & reports

Travel is surging. Is your brand ready?

Guides & reports

Unlock revenue, cost savings with LivePerson’s Salesforce CRM integration

Webinar

Why bots fail: Your checklist for success

Guides & reports

Conversational Banking

Webinar

Becoming a commerce leader in a digital-first world

Guides & reports

Infographic: How LivePerson created a world-class NLU

Webinar

Why bots fail

Webinar

How to leverage WhatsApp Business with Conversational AI

Guides & reports

Expert guide on AI-powered commerce for WhatsApp Business

Guides & reports

QR codes are having their moment

Guides & reports

The New Conversational AI Playbook for Social Media

Success Story

Powering asynchronous messaging for one of the world’s leading HR services platforms

Guides & reports

Conversational Insurance Marketing

Guides & reports

Infographic: 2020 survey of consumer preferences around insurance

Webinar

How to build a chatbot strategy that works

Guides & reports

Reinventing retail: How tech is changing the face of customer service

Guides & reports

How consumers view Conversational Commerce and AI in 2020

Webinar

Mastering B2C interactions in the Facebook ecosystem

Guides & reports

Capitalize on the cyber shopping event of the century

Guides & reports

5 ways to leverage conversational data

Guides & reports

Expert guide on Conversational Curbside Pickup

Success Story

Ecommerce transformation: Brick-and-mortar bridal store turns ecomm superstar

In the news

Conversation Builder named Best Customer Service Solution at the SIIA CODiE Awards

Guides & reports

Expert guide on Conversational Insurance

Guides & reports

B2B Conversational Marketing

Webinar

How to win the holiday ecommerce season with Conversational AI

Success Story

HSBC goes Conversational with intelligent automation

Webinar

Reimagining communication in the travel and hospitality industry

Success Story

How Delta Dental of Washington uses voice analytics for digital transformation

In the news

LivePerson CEO interviewed for Fast Company’s World’s Most Innovative Companies

Webinar

3 strategies to expedite contactless commerce with AI

Success Story

How Avantive Solutions improved sales efficiency, conversion rates, and more with call center voice analytics

Guides & reports

LivePerson named a leader in the Forrester New Wave™ for Digital-First Customer Service Solutions

In the news

Conversation Builder named best New Contact Center Solution at the Stevie Awards for Sales & Customer Service

Webinar

Break engagement barriers with proactive mobile messaging

Webinar

Retail continuity: Adapting to meet customer and staff needs now

Webinar

Contact center resilience: Quickly scale capacity with Conversational AI

Webinar

Contact center resilience: Rapidly shift to remote, digital care and sales

Webinar

Operating contact centers during the coronavirus outbreak

Webinar

How Virgin Atlantic transformed customer care

In the news

LivePerson named one of Fast Company’s World’s Most Innovative Companies

Webinar

How to use new Facebook conversational ads to supercharge conversion

Webinar

Simplify customer care with social media, email, and messaging on one platform

Success Story

Access to call data helps Wayfair increase agent productivity the equivalent of 38 employees

Webinar

Reach the masses with proactive SMS and two-way messaging

Success Story

Transamerica boosts user adoption and secures $3.2M in incremental new revenue per year with Tenfold

Guides & reports

Get the Proactive Messaging playbook

Success Story

The world’s first Conversational Bank

Success Story

How Open Universities Australia pioneered lead generation using conversational messaging

Success Story

David’s Bridal uses Conversational Commerce to help customers plan the event of their dreams with ease

Guides & reports

Expert guide on Conversation Design

Guides & reports

Expert guide on becoming Conversational

Success Story

Global insurance partner uses WhatsApp to deliver premium patient assistance services

Guides & reports

Study: Conquering customer demands through automation, AI, and chatbots: A spotlight on retail

Guides & reports

How consumers view Conversational Commerce in 2019

Guides & reports

Study: Enhancing customer experience through automation, AI, and chatbots: A spotlight on travel and entertainment

In the news

LivePerson’s Conversational AI news mentions

Guides & reports

Study: Improving customer experience through automation, AI, and chatbots: A spotlight on financial services

In the news

The Wall Street Journal features LivePerson’s conversational design expertise

Guides & reports

Study: Use of automation, AI, and chatbots to improve customer engagements

In the news

CIO names LivePerson one of the best chatbot-building platforms

In the news

LivePerson links with KDDI’s corporate +Message service to launch conversational customer support over +Message

Success Story

Ferris State’s admissions office works smarter with data unification through Tenfold

In the news

LivePerson CEO joins Mad Money to discuss transforming how brands communicate with customers

Guides & reports

Frost & Sullivan names LivePerson winner of Customer Value Leadership Award

In the news

RIP websites: LivePerson CTO speaks at SXSW

Guides & reports

How is Conversational Commerce growing across industries?

Success Story

Conversational AI for banking: RBS creates a mobile experience that enables more connected consumers

Success Story

The CMI Group makes debt collection friendlier and more efficient with SMS messaging

Success Story

Bankwest drives digital customer service CSAT to 93% with in-app messaging

In the news

Want better customer service? Don’t Call. Text.

Guides & reports

How LivePerson powers Conversational Commerce

In the news

LivePerson brings Conversational Commerce to the ball game with Aramark

Guides & reports

The great AI divide

Guides & reports

AI: a consumer perspective

Guides & reports

Poor customer care could cost brands thousands per customer

In the news

LivePerson CEO on how AI bots are changing the workforce

Guides & reports

The digital lives of millennials and Gen Z

Success Story

Sky UK actions its vision for telecom customer service: “Believe in better”

In the news

For Foxtel, messaging is “what feels right” to customers

Guides & reports

How consumers view bots in customer care

Webinar

Gender Bias in AI

Guides & reports

The robots are coming, but not for me