Top Navigation with Slide Menu

Support Article Pagination

Previous
[current-page:page-title]
Next
 

Support Article Minutes to Read

 

About the Agent Survey

Role: 

The Agent survey allows you to gain insights about the chat from the agent’s perspective. This enables you to determine the nature of the chat and understand its outcome.

Some sample Agent survey questions are:

  • What type of chat was this? Sales/Technical Support/Billing/ etc.
  • What was the final outcome of the chat? Sale/Collected contact information/Issue Resolved
  • Comments

Agent survey example

Related Articles: 

About the Pre-Chat Survey

Pre-chat survey is a great way to receive information from your visitors before the chat starts.

About the Post-Chat Survey

What is, why and when to use

Surveys: Know your visitors

How to use surveys to collect valuable information from your visitors.