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About the Post-Chat Survey

A Post-chat survey is a great way to monitor the customer experience. This allows you to collect visitor feedback and gauge customer satisfaction.

Some sample Post-chat survey questions are:

  • Please rate your overall chat experience with us today: Excellent/Good/Fair/Poor
  • Please share with us the reason for your rating. Your feedback is important to us.
  • Was the agent able to answer all your questions? Yes/No
  • Did the chat session increase your likelihood to purchase with us? Yes/No/Just purchased
  • Was your issue resolved as a result of this chat? Yes/No/Will try suggestion

Post-chat example

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