A Post-chat survey is a great way to monitor the customer experience. This allows you to collect visitor feedback and gauge customer satisfaction.
Some sample Post-chat survey questions are:
- Please rate your overall chat experience with us today: Excellent/Good/Fair/Poor
- Please share with us the reason for your rating. Your feedback is important to us.
- Was the agent able to answer all your questions? Yes/No
- Did the chat session increase your likelihood to purchase with us? Yes/No/Just purchased
- Was your issue resolved as a result of this chat? Yes/No/Will try suggestion