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Handling Chats in the Agent Workspace

Role: 

The LiveEngage agent workspace is completely web-based, allowing you to conveniently handle chats while viewing visitor information as well as tracking visitors and receiving important real-time data.

Related Articles: 

Multitasking with Hot Keys (Agent shortcuts)

Use hot keys to save time and energy when chatting.

Be a Successful Chat Agent

Learn how to maximize LiveEngage capabilities to boost your performance as a chat agent.