Becoming a Conversational Marketplace makes it easy for consumers to connect with merchants 1:1 at scale, thanks to AI-powered messaging.
Customer
I really need to find a remodeler for this project.
Customer
Who has availability this month?
Local Business
Click to pay here.
Customer
Can you send me those plans we talked about?
Local Business
Share pictures of your new kitchen to win a free bath remodel!
Customer
I really need to find a remodeler for this project.
Customer
What’s your availability this month?
Local Business
Click to pay here.
Customer
Can you send me those plans we talked about?
Telco
Share pictures of your new kitchen to win a free bathroom remodel!
Drive more leads and sales
Businesses on your marketplace can chat in real time with shoppers — on your website or in preferred channels like Apple Business Chat, WhatsApp, text messaging, and more. Frictionless communication makes it easy for shoppers to research options and finalize decisions, so you deliver more leads and sales attribution.
Scale responses so you never miss a conversation
Ensure consistent experiences even if merchants can’t answer. Along with chatbots for lead generation, appointment scheduling, and transactions, LivePerson offers a fully managed Contact Center as a Service (CCaaS) for your marketplace, directly answering consumer or business inquiries to increase conversion rates.
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Open new revenue streams
Increase stickiness by activating conversational entry points beyond your marketplace website for small businesses — Chat Suggest, Google’s Business Messaging and more. All conversions ultimately will be attributed to you, too!
Explore messaging channels
Product listings
Put messaging into the hands of your SMB merchants so they can sell more products on your marketplace with our Conversational Commerce tools and automation.
Parent brands / franchises
Streamline and unify sales and service experiences by connecting shoppers directly to their local stores. You can even glean insights from the conversational data across your network.
Business directories
Get more leads attributed to you through appointments, reservations, quotes and more, thanks to messaging conversations that can now be held directly with your SMB advertisers.
Consumers want to message with businesses
People of all ages report increased interest in messaging with brands in this global survey.
See the survey
Get the results that matter
See how our solutions help brands generate leads that are 2.5x more likely to convert to sales.
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Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
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