Increase conversions on your marketplace or franchise site
Becoming a Conversational Marketplace makes it easy for consumers to connect with merchants 1:1 at scale, thanks to AI-powered messaging.
Conversational Marketplaces connect the entire consumer journey
Discover
Customer
I really need to find a remodeler for this project.
Consider
Customer
Who has availability this month?
Transact
Local Business
Click to pay here.
Support
Customer
Can you send me those plans we talked about?
Re-engage
Local Business
Share pictures of your new kitchen to win a free bath remodel!
Conversational solutions improve the entire customer journey
Discover
Customer
I really need to find a remodeler for this project.
Consider
Customer
What’s your availability this month?
Transact
Local Business
Click to pay here.
Support
Customer
Can you send me those plans we talked about?
Re-engage
Telco
Share pictures of your new kitchen to win a free bathroom remodel!
Deliver more value to merchants and consumers on your Conversational Marketplace with AI-powered messaging
Drive more leads and sales
Businesses on your marketplace can chat in real time with shoppers — on your website or in preferred channels like Apple Business Chat, WhatsApp, text messaging, and more. Frictionless communication makes it easy for shoppers to research options and finalize decisions, so you deliver more leads and sales attribution.
Scale responses so you never miss a conversation
Ensure consistent experiences even if merchants can’t answer. Along with chatbots for lead generation, appointment scheduling, and transactions, LivePerson offers a fully managed Contact Center as a Service (CCaaS) for your marketplace, directly answering consumer or business inquiries to increase conversion rates.
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Open new revenue streams
Increase stickiness by activating conversational entry points beyond your marketplace website for small businesses — Chat Suggest, Google’s Business Messaging and more. All conversions ultimately will be attributed to you, too!
Explore messaging channels
LivePerson customers see amazing results
Make your marketplace conversational
Product listings
Put messaging into the hands of your SMB merchants so they can sell more products on your marketplace with our Conversational Commerce tools and automation.
Parent brands / franchises
Streamline and unify sales and service experiences by connecting shoppers directly to their local stores. You can even glean insights from the conversational data across your network.
Business directories
Get more leads attributed to you through appointments, reservations, quotes and more, thanks to messaging conversations that can now be held directly with your SMB advertisers.
Now that’s what we call a win-win-win.
Learn more about going Conversational
Consumers want to message with businesses
People of all ages report increased interest in messaging with brands in this global survey.
See the survey
Get the results that matter
See how our solutions help brands generate leads that are 2.5x more likely to convert to sales.
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Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
Learn more