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About the Agent Survey
Agent survey is great opportunity to discover meaningful, in-depth information about your conversations.
The Agent List
Explain how to use the agents list and how it help the agents manager to manage the shift.
Use the SURA methodology and be SURE to increase customer satisfaction!
Surveys: Know your visitors
How to use surveys to collect valuable information from your visitors.
Creating and Assigning Skills
What are skills and how to use them
About the Post-Chat Survey
What is, why and when to use
About the Pre-Chat Survey
Pre-chat survey is a great way to receive information from your visitors before the chat starts.
Be a Successful Chat Agent
Learn how to maximize LiveEngage capabilities to boost your performance as a chat agent.
Handling Chats in the Agent Workspace
The LiveEngage agent workspace is completely web-based, allowing you to conveniently handle chats while viewing visitor information...
View the Engagement History
Use Engagement History to view, search and sort chats and transcripts.