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The Internet of Customers: Google’s Nest Purchase Fuels the Revolution

The Internet of Things (IoT) is changing the way we solve problems, communicate and ultimately, collect data. A popular example from last year was the FitBit.

How to Lose a Customer in 76 Seconds or Less [Infographic]

Research indicates that many consumers won’t wait more than 5 minutes to get help in store before they walk out.  How long are consumers wil

Four-Step Action Plan for Connecting With Customers

We all know why we shop online.  For one, the convenience just can’t be beat.  Why sit through traffic, deal with crowded parking lots, compete with fellow shoppers and wait in long lines when you can shop from the comfort of your o

The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon

The expansion of digital channels and an increasingly crowded online marketplace are changing consumer spending habits and online behavior.

Creating Better Customer Experiences through Big Data

If you’re familiar at all with LivePerson, you’ll know that we’re a real-time engagement company, focused on creating meaningful connections.  But it’s also fair to say that we’re a data company.

LivePerson Customer Heroes

The winners of the 2012 LivePerson Customer Hero Awards were recognized and celebrated at Aspire on June 14.

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