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3 Ways to Prevent, Identify and Engage Unhappy Customers on Social Media

With the explosion of digital channels, online reputation management (as well as high quality customer service) is more critical than ever. Customer complaints online spread like wildfire from one social network to the next.

The Future of Digital Engagement: Jeanne Bliss on Social Conversations that Provide Insight into the Customer Experience

Digital engagement is transforming customer experience, and elevating the expectations of online and cross-channel shoppers. LivePerson interviewed 10 respected industry experts to help evaluate trends and predictions for the coming year. This is the final post in our series, spotlighting insight from Jeanne Bliss (@JeanneBliss), President of CustomerBLISS, on social media as a critical piece of the customer experience.

10 Best Practices for a Successful Social Media Strategy - Part I

Happy holiday shopping season!  For any eRetailer, this is perhaps the most exciting time of the year.  After all, 63% of consum

Innovating Customer Service Through Twitter

There’s been a lot of buzz, or shall we say tweets, about Citibank’s innovative use of Twitter as a real and secure customer service tool.

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