Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.
Our mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers.
The holiday shopping rush pushes earlier every year.
In the hyper-connected world we live in, a great customer experience (CX) has never been more crucial. Why?
“Bot” is the word on everybody’s lips.
More than ever, consumers are prioritizing (and sharing) exceptional brand experiences. On the web, in store, or on-the-go, experience is headlining the conversation.
The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands.
Consumers demand a connected experience, and brands are scrambling to deliver.
It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.
We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.