LivePerson in the News: On Open Offices, Better Meetings, & More Personal e-Commerce
I could never define my company in just one word. There are so many descriptors that come to mind — connected, innovative, tech-savvy, fun...
So much time, effort and grit has gone into creating and maintaining our culture, vision, and processes. So, what’s behind the glass doors at LivePerson? Big-name publications like Forbes, Fortune, and Inc. have some answers in our latest headline roundup.
We like our open office
We’ve heard a number of reasons why the open office can be problematic. And, when used incorrectly, it probably is. But at LivePerson it not only works, but it plays a big role in our culture, too.
In a recent article for Inc., our chief of staff, Kristy Sundjaja, lists five ways to make the open office benefit your business. “For LivePerson, having an open office is a physical expression of our mission of creating meaningful connections, as we found that hiding in offices and behind cubicle walls makes it infinitely harder to build relationships.”
There’s a secret sauce to our meetings
Time is always of the essence for business pros. Making each moment count often comes top of mind while sitting through yet another — dare we say the “m” word — meeting.
There’s nothing worse than idling through a worthless meeting, devoid of value, engagement, and action. That’s why we have standards for every meeting we hold.
Tip: Start on a human note, says Fortune. “That’s easy when your company is tiny but harder as you grow. So start meetings with icebreaker questions. Rob LoCascio, CEO of LivePerson, a New York City–based messaging technology firm that has grown to more than 1,000 people, opens gatherings by asking personal questions like, ‘What was a crossroads in your life?’ and, ‘What was one time you felt connected to a team?’”
We have underdog roots
Headquartered in New York City, LivePerson has offices around the globe in London, Amsterdam, Tokyo…the list goes on. Believe it or not, there was a time when our enterprise was on the brink of extinction after the dot-com crash. Our founder and CEO Rob LoCascio was resigned to couch surfing downtown. But he never gave up: He believed in our mission, and years later he’s a “long way from the couch in Tribeca.”
Want to know the story behind our story? Forbes zooms in on Rob’s journey in a profile series of thought leaders who changed the business landscape.
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