Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.
The Thanksgiving holiday was the most interactive shopping weekend in history, with more and more people turning to the conveniences of mobile purchasing.
The holiday shopping rush pushes earlier every year.
Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply seamless shopping transaction. What’s more, people love to share their stories about them, too.
“Bot” is the word on everybody’s lips.
The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands.
Consumers demand a connected experience, and brands are scrambling to deliver.
It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.
We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.
Science tells us that we have a mere seven seconds to make a first impression.