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Customer Service

Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps

Leading brands understand the importance of providing top-quality customer service. A bad experience is often as much of a deal breaker as an inferior product.

Admit It: You Shopped Online This Holiday Weekend

Our consumer survey from Black Friday 2016 shows that 6.5% shopped at the Thanksgiving table.

The Thanksgiving holiday was the most interactive shopping weekend in history, with more and more people turning to the conveniences of mobile purchasing.

11 Tips to Share with Your Customer Care Team

Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply  seamless shopping transaction. What’s more, people love to share their stories about them, too.

8 Ways to Make Your Customers Smile

The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands.

The Chatbot Roundup: Here’s What You Need to Know

It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.

The Cost of Free Messaging

We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.

21 Ways to Start Your Next Chat on a Better Note

Science tells us that we have a mere seven seconds to make a first impression.

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