They go by many names — chatbots, artificial intelligence (AI), and intelligent assistance (IA).
The Thanksgiving holiday was the most interactive shopping weekend in history, with more and more people turning to the conveniences of mobile purchasing.
Our mission to create meaningful connections is the core of our platform, LiveEngage, which facilitates and strengthens relationships between brands and consumers.
The holiday shopping rush pushes earlier every year.
Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply seamless shopping transaction. What’s more, people love to share their stories about them, too.
“Bot” is the word on everybody’s lips.
I’m fortunate to work with an inspiring group of women across all departments and offices.
It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.
We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.
The SIIA CODiE Awards has recognized excellence in the software and information industry for the past 30 years.