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Research

Original research conducted by LivePerson. 

Chatbots and the Future of Gift Giving

Over the holiday season, we surveyed 1,000 UK consumers to better understand their attitudes toward gift selection and returns, with a particular focus on their appetites for the new technologies that stand to disrupt and improve the process in the coming years.

What Would Customers Choose If They Could Keep Only 1 App?

Only 26% would keep actual voice-calling capabilities, and 40% of respondents would keep text messaging.

From DMing on social media, text messaging, and Snapchatting to traditional phone calls and emailing, the ways to connect with others are growing.

Social Media Will Not Solve Customer Service Issues

Our consumer survey shows only 2% of millennials prefer to use Twitter for customer service.

People are constantly connected through social media.

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