Unlock the power of the Conversational Cloud

With a LivePerson paid plan, you have full access to our industry leading, AI-powered conversational platform.

Customer Experience

Messaging Channels Free Trial* Paid Plans**
Web Messaging Check mark Check mark
SMS Check mark Check mark
Email Not included Check mark
Facebook Messenger Check mark Check mark
Twitter Direct Message Not included Check mark
WhatsApp Not included Check mark
Apple Business Chat Not included Check mark
WeChat Not included Check mark
LINE Not included Check mark
In-App Not included Check mark
Entry Points Free Trial* Paid Plans**
Proactive Messaging (SMS, WhatsApp) Not included Check mark
Proactive Web Targeting (web only) Not included Check mark
Social Messaging (Twitter & Facebook) Not included Check mark
Connect to Messaging Not included Check mark

Conversation Enablers

Artificial Intelligence Free Trial* Paid Plans**
Conversation Builder Check mark Check mark
LivePerson Natural Language Understanding (NLU) Not included Check mark
Connector to 3rd Party NLU Not included Check mark
Intent Manager Not included Check mark
Contact center workspace Free Trial* Paid Plans**
Agent Manager Workspace Check mark Check mark
CRM Integrations Not included Check mark
Agent Assist Not included Check mark
Routing Free Trial* Paid Plans**
Skill-Based Routing Check mark (web only) Check mark
Dynamic Capacity Not included Check mark
Dynamic Routing Not included Check mark
Rich messaging features Free Trial* Paid Plans**
Co-Browse Screen Sharing (Web & In-App) Not included Check mark
File Sharing Not included Check mark
Secure Forms Not included Check mark
Authenticated Conversations (Web & In-App) Not included Check mark

Reporting & analytics

Free Trial* Paid Plans**
Fully Customizable Advanced Reporting Not included Check mark
Real-Time Customer Sentiment Dashboard Not included Check mark
Conversation Insights Not included Check mark

Open platform

Free Trial* Paid Plans**
40+ API Access Check mark Check mark
Functions Check mark Check mark

Expert support

Free Trial* Paid Plans**
24/7 Support Not included Check mark
Dedicated Account Manager Not included Check mark

*Limited to a maximum of 5 users/agents, expires after 45 days, and bots can only be deployed with Web Messaging.

**LivePerson offers a range of paid plans. Message with our team to discuss the best fit for your business needs.