site visits observed
live chat engagements
At LivePerson, our mission is to create lasting, meaningful connections. This inspires us to serve our customers exceptionally, to work together efficiently, and to get personally involved in our local communities. Our emphasis on connection leads to more opportunity— whether it’s increased value for our customers, product innovation, or community growth.
Our platform helps our customers engage with consumers in a way that strengthens brand loyalty and generates lifetime value for their business.
Connection at the workplace inspires a deeper level of trust and appreciation in our team, helping us work together to achieve the next level of success and innovation.
At LivePerson, we embrace innovation as a core vehicle for our success and our customers’ success. Through our innovation, online businesses can create meaningful connections with their customers, through the right channel, at the right time. Our people are continuously evolving our products and services and developing new solutions and applications in order to deliver the best real-time products that we can offer.
Founded in 1995, LivePerson introduced its core chat technology to the world during an age when 1-800 numbers were the preferred customer service channel, and email was yet a novelty. In 2002, LivePerson innovated a behavioral targeting engine to enhance their chat technology, and LivePerson became the first company to use chat as a proactive sales tool. Today, LivePerson is the largest and most experienced provider of chat-based services, with over 8,500 clients, and hosting over 13 million chats per month. LivePerson currently hosts more than 1.3 billion consumer website visits each month.
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Posted by: Eli Campo, EVP and GM
I believe the greatest challenge for our customers today is in their ability to connect with their consumers in a way that is meaningful and provides value. Our intelligent chat is one way in which they can connect with the right consumer at the right time. We asked ourselves, how can we help our customers connect with their consumers beyond just chat? But before I get into this, you need to understand the evolution of our core product…
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Posted by: Rob LoCascio, CEO
