The world’s most innovative brands choose LivePerson’s Conversational Cloud
Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day.
LiveEngage is now the Conversational Cloud, your
AI-powered command center for consumer conversations
01: Discover + Understand
Discover and understand what consumers really want
Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.
Intent Manager02: Design + Scale
Design and scale conversations
Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale.
Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface.
Conversation BuilderEngage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile.
Conversation Manager
03: Measure + Improve
Measure and improve
your conversations
Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment.
Conversation Analytics
Connect and converse with consumers where they already are
A single place to connect all your conversational channels. View all channels
Get the results that matter for your business
Sales
Increase average order value and online sales conversions by up to 20% with the Conversational Cloud.
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Customer care
Conversational solutions reduce labor costs by 50% and increase CSAT by up to 20%.
Learn moreProgram and customize the Conversational Cloud
Augment the Conversational Cloud to meet your needs and seamlessly plug into your mission-critical business systems. Integrate with systems including CRM, data and inventory management, scheduling, and more.
Shorten the time it takes to connect back-end systems with Functions.
FunctionsExplore our full collection of APIs, prebuilt integrations, and SDKs that make all this possible.
Developer documentation
Enterprise-grade security, reliability, and compliance
LivePerson applications, infrastructure, policies, and procedures are trusted by the largest companies in highly regulated industries around the globe.
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