so long,
Put conversations at the center of your business
Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience — all by harnessing the power of conversational AI.
Get a demoIt’s not about the AI, it’s about the conversation
Forget the AI hype. We’re living in the age of conversation. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth. From the dawn of chat and messaging to the conversational AI era, LivePerson has been connecting businesses and customers through conversation for nearly three decades.
Our technology and team are here to help you:
So long, IVR hell
Shift to digital
Reduce costs and meet customer needs and expectations by routing voice calls to messaging and other digital channels.
{“30%+”: “reduction in operating costs”, “10%+”: “increase in CSAT”}
OUTCOMES
30%+
reduction in operating costs
10%+
increase in CSAT
So long, conversation siloes
Empower your people
Give your whole team the conversational AI tools and intelligence to better serve your customers and your business, leveraging 28 years worth of conversational data.
{“50%+”: “decrease in agent attrition”, “25%+”: “increase in productivity”}
OUTCOMES
50%+
decrease in agent attrition
25%+
increase in productivity
So long, chatbot loops
Embrace automation
Scale your conversations and free up your human agents by automating the most common — and complex — customer intents so everyone can get what they need, quicker.
{“50%+”: “reduction in operating costs”}
OUTCOMES
50%+
reduction in operating costs
Real business outcomes, not AI hype
30%
reduction in operating costs
90%
automation rate
25%
customer satisfaction boost
10x
conversion vs traditional digital
50%
decrease in agent attrition
Built for the enterprise, safe for everyone
Our award-winning Conversational AI platform, Conversational Cloud®, is built using large language models fine-tuned by billions of real customer conversations. With safety and security guardrails designed for the world’s largest enterprises, you remain firmly in control of the conversation.
Understand
Analyze your conversational data to uncover what your customers want, feel, and need to drive actionable business decisions. Keep measuring, learning, and improving.
Connect
Engage customers on any communication channel — from voice to messaging — and enrich the conversation by integrating all your business systems.
Assist
Set up your team with conversational AI-powered tools and insights designed to help them focus on the tasks and interactions that matter most.
Automate
Enable self-service and drive faster resolutions through intelligent automation and LLM-powered conversational AI solutions.
Put it all to work with the Conversational Flywheel™
With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. We call this virtuous cycle the Conversational Flywheel, and it’s at the core of everything we do.
Take a deeper look at our conversational AI platform
See success stories from leaders like you
“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”
“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”
“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”
Recommended resources
Break out the popcorn
Cue the movie montage of what’s new in conversational AI and our customer engagement platform.
Check out more content
Scroll through our most-read blogs, infographics, and other conversational AI platform resources.
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