LivePerson connected experience platformDeliver connected experiences orchestrated and personalized by AI

Seamlessly integrate your systems and connect with customers like never before. Unlock new revenue with unified communication channels, turn customer data into personalized experiences, automate routine tasks, and cut costs with AI-powered insights.

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Trusted by thousands of the world’s biggest brands

Meet your customers where they are

Example of how customers interact over digital channels and mobile devices, all managed by LivePerson's conversational ai platform

Digital adoption

Provide seamless, connected experiences using LivePerson’s core digital capabilities, messaging, and trusted AI.

Explore connection possibilities

Example of how LivePerson's natural language understanding platform works with speech recognition

Better together with voice

Bring voice and messaging conversations seamlessly together through best-of-breed integrations, agentic AI, and analytics to provide connected customer and employee experiences.

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Conversational commerce

Let your customers choose when, where, and how they want to engage with you. Drive revenue with personalized digital experiences, delivered at scale.

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example of virtual agents built on LivePerson's conversational AI platform helping change a flight

Next-gen experiences, powered by GenAI

Boost productivity and cost savings by seamlessly orchestrating human agents, bot interactions, and AI agents to streamline customer interactions and deliver connected experiences.

Discover our generative AI tools

Analytics dashboard example of LivePerson's conversational AI platform

Unified conversational analytics

Fully unlock your most precious data set — conversational data — across voice and messaging to generate deep insights and achieve maximum ROI across the customer journey.

Learn about conversational intelligence

How global enterprises are realizing success with LivePerson

30%

reduction in operating costs

90%

automation rate

25%

customer satisfaction boost

10x

conversion vs traditional digital

50%

decrease in agent attrition

Unparallelled, connected experiences start with
award-winning AI

“LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”

— “The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024″

LivePerson is the enterprise leader in conversational AI

Transformational outcomes

Rapid time to value

AI with ROI

Best-of-breed

Security and scalability

Expertise in driving transformational outcomes

Unlike general technology providers, LivePerson is laser-focused on customer experience, helping enterprises drive meaningful, measurable change in their customer engagement strategies.

Rapid time to value

Our conversational AI platform and orchestration framework are designed to minimize time to value, with many brands realizing customer results in days, allowing them to continuously improve with rapid iteration.

AI with ROI

LivePerson is a pioneer in conversational AI and an early adopter of Large Language Models (LLMs). Unlike “build-your-own” AI approaches, LivePerson provides a fully embedded platform that allows teams to quickly deploy and scale trusted AI solutions without writing a single line of code.

Best-of-breed enterprise platform

Our platform is both open and future-ready, combining flexibility with leading orchestration capabilities. It integrates seamlessly with existing contact center systems and supports BYO AI (Bring Your Own AI), ensuring your business remains adaptable and innovative.

Enterprise-grade security and scalability

Handling over a billion conversations a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such GDPR, HIPAA, and PCI DSS.

Happy customer as a result of the right connected experiences through our conversational AI platform

contact center agents discussing how the conversational ai platform is allowing employees to get more done

arrows pointing up, showcasing our artificial intelligence can lead to operational efficiency and more ROI

Example of integrations the LivePerson conversational ai platform allows, for the best connected experience

Shield representing essential security for our conversational AI platform

Take a closer look at our conversational AI platform

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See success stories from leaders like you

“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”

Read the press release

“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”

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“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”

Read the press release