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The world's most innovative brands choose LivePerson's Conversational Cloud

Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day.

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LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations

01
: Discover + Understand

Discover and understand what consumers really want

Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated.

02
: Design + Scale

Design and scale conversations

Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale.

Conversation Builder screen
03
: Measure + Improve

Measure and improve
your conversations

Use Conversation Analytics to monitor your marketing, sales, and customer care KPIs in real time. Optimize your operations and gauge the impact of your Conversational Cloud investment.

Conversation Analytics scren

Get the results that matter for your business

Marketing

Generate higher qualified leads that are 2.5x more likely to convert to sales.

Sales

Increase average order value and online sales conversions by up to 20% with the Conversational Cloud.

Customer care

Conversational solutions reduce labor costs by 50% and increase CSAT by up to 20%.

Program and customize the Conversational Cloud

Augment the Conversational Cloud to meet your needs and seamlessly plug into your mission-critical business systems. Integrate with systems including CRM, data and inventory management, scheduling, and more.

Functions CRM integration

Enterprise-grade security, reliability, and compliance

LivePerson applications, infrastructure, policies, and procedures are trusted by the largest companies in highly regulated industries around the globe.