LivePerson Conversational AI platformConnected CX. Measurable impact.
Unify digital experiences, elevate every interaction, and prove ROI, fast.
LivePerson’s Conversational AI platform connects channels, systems, and data to deliver AI-powered customer and agent experiences. Automate routine tasks, scale agents up to 3x capacity, and boost CSAT by 20 points — all without overhauling your existing tech stack. It’s transformation your teams and customers will feel from day one.
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WHITEPAPER
Transform relationships. Empower your workforce. Reimagine retail with connected experiences.
Trusted by the world’s most innovative brands
LivePerson turns conversations into outcomes. Our platform powers AI orchestration across voice and digital — delivering 60% cost savings. Bring your own LLM. Skip the rip-and-replace. Launch faster, win bigger.
LivePerson is the enterprise leader in conversational AI
Transformational outcomes
Rapid time to value
AI with ROI
Best-of-breed
Security and scalability
Expertise in driving transformational outcomes
Unlike general technology providers, LivePerson is laser-focused on customer experience, helping enterprises drive meaningful, measurable change in their customer engagement strategies.
Rapid time to value
Our conversational AI platform and orchestration framework are designed to minimize time to value, with many brands realizing customer results in days, allowing them to continuously improve with rapid iteration.
AI with ROI
LivePerson is a pioneer in conversational AI and an early adopter of large language models (LLMs). Unlike “build-your-own” AI approaches, LivePerson provides a fully embedded platform that allows teams to quickly deploy and scale trusted AI solutions without writing a single line of code.
Best-of-breed enterprise platform
Our platform is both open and future-ready, combining flexibility with leading orchestration capabilities. It integrates seamlessly with existing contact center systems and supports BYO AI (Bring Your Own AI), ensuring your business remains adaptable and innovative.
Enterprise-grade security and scalability
Handling over a billion conversations a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such GDPR, HIPAA, and PCI DSS.
How global enterprises are realizing success with LivePerson
30%
reduction in operating costs
90%
automation rate
25%
customer satisfaction boost
10x
conversion vs traditional digital
50%
decrease in agent attrition
A “life saver” for agents. The “best fit” for enterprises.
“LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”
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“Word on the street amongst agents is that it’s a game changer. Sentiments such as “life saver,” “totally transformed the job,” and “makes life so much easier.” But in terms of general functionality, it is without doubt one of the best innovations as it aids operating efficiency, agent experience, and customer experience. Thank you so much for making it possible for us!”
Meet your customers where they are
Digital adoption
Provide seamless, connected experiences using LivePerson’s core digital capabilities, messaging, and trusted AI.
Better together with voice
Bring voice and messaging conversations seamlessly together through best-of-breed integrations, agentic AI, and analytics to provide connected customer and employee experiences.
Conversational commerce
Let your customers choose when, where, and how they want to engage with you. Drive revenue with personalized digital experiences, delivered at scale.
Next-gen experiences, powered by GenAI
Boost productivity and cost savings by seamlessly orchestrating human agents, bot interactions, and AI agents to streamline customer interactions and deliver connected experiences.
Unified conversational analytics
Fully unlock your most precious data set — conversational data — across voice and messaging to generate deep insights and achieve maximum ROI across the customer journey.
Unparallelled, connected experiences start with
award-winning AI
Take a closer look at our conversational AI platform
See success stories from leaders like you
“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”
“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”
“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”
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