The most innovative brands choose LivePerson to power conversational commerce
Our AI-powered conversational platform makes it easy for consumers to buy products and get answers to questions in messaging channels they already use every day
Engage your consumers where they already are
Our customers use conversational commerce on a variety of digital messaging channels including SMS, Facebook Messenger, Apple Business Chat, and WhatsApp along with messaging on your brand's website or mobile app. Learn more ›
AI-powered chatbots make
it easy to scale
Nearly 70% of consumer inquiries can be automated, making it easy to scale — without having to hire an army of agents. LivePerson has a complete solution to build, manage and optimize chatbots for your business. Learn more ›
LiveEngage is your command center for conversational commerce
Message with consumers on the most popular digital channels — all from a single place. LiveEngage makes it easy to route, monitor, measure and manage millions of conversations. Learn more ›
Sales & Marketing
Customer Care
Interactions drive transactions
The web was designed for content-sharing but not for commerce. 90% of consumers start research and shopping online, but less than 15% of sales happen online. Consumers need to ask questions, get advice, and understand options before they make purchases. Conversational commerce makes this possible without having to visit a store or place a call. And the results have been incredible.
Increase in conversions
Increase in average order value
Sales & Marketing
Customer Care
Capitalize on every customer care conversation
The majority of our day-to-day conversations happen in messaging channels like SMS and Facebook Messenger — it's how we prefer to communicate with friends and family. So it's not a surprise 8 out of 10 consumers choose messaging over voice to get support or service after they buy something.
Decrease in customer care costs
Peak in customer satisfaction