LivePerson Media Kit
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About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company has named us to their list of the World’s Most Innovative Companies multiple times, including ranking us the #1 Most Innovative AI Company in the world in 2022.
About our Conversational Cloud®
The Conversational Cloud brings together LivePerson’s AI solutions in a single platform, from identifying customer intents and deploying agents to building and managing LLM-powered bots. Brands use it to create closer connections with their customers and drive meaningful outcomes, including 2x increases in employee efficiency, up to 10x conversion rate versus traditional digital experiences, 20% boosts in customer satisfaction, 90% automation containment rates, and 50% decreases in agent attrition rates.
About our conversational AI
Since its inception inventing webchat for brands, LivePerson has pushed the limits of digital engagement. Today, LivePerson is uniquely positioned to help enterprises leverage AI and automation, including generative AI and LLMs, for better business outcomes.
• The world’s foremost awards programs for customer care, sales, marketing, and technology have acclaimed LivePerson’s AI and its ability to produce better outcomes. See the news
• Our AI is trained on a vast data set derived from a billion conversational interactions every month — and informed by 20+ years of experience managing digital engagement for the world’s largest brands and integrating into their backend systems.
• Unlike other platforms, hundreds of thousands of people participate in our AI learning loops, keeping conversations grounded and factual.
• Our commitment to fight bias and ensure responsibility in AI is deep and long-standing. Discover responsible AI
Our 25+ year journey
The year LivePerson was founded. Our founder, Rob LoCascio, invented webchat, and we’ve been innovating brand-to-consumer interactions since.
LivePerson became a publicly listed company on the NASDAQ.
We introduced messaging, giving brands a way to interact with consumers in the channels they prefer. We were first to provide this at scale.
We innovated again, making AI and automation a fundamental part of delivering messaging at scale.
In 2020, Fast Company named LivePerson one of the World’s Most Innovative Companies for for helping the world’s largest brands “go conversational.” In 2022, they named us the #1 Most Innovative AI Company in the World. LivePerson also garnered multiple accolades for its customer care, marketing, and sales capabilities, its technology, and its culture.
We introduced cutting-edge generative AI and LLM capabilities to boost human productivity for businesses of any size.
Top media mentions
Most Innovative Companies 2024
LivePerson’s voice AI could change the game in customer service.
Generative AI: 5 enterprise predictions for AI and security
LivePerson named among top applications of generative AI.
TechCrunch’s Ron Miller joins the Generation AI podcast
Enterprise reporter Ron Miller joined hosts Ruth Zive and Joe Bradley as a special guest on a chat about all things AI.
Responsible AI governance: The top 3 myths holding us back
LivePerson’s CMO weighs in on how to overcome myths about equal AI.
Generative AI will change business forever, says LivePerson
LivePerson joins CNBC to talk about how generative AI will have as great an impact on business as the introduction of the PC.
LivePerson, Virgin Media, Papercup, and Seismic are 2023 Digiday Technology Awards winners
Putting artificial intelligence at the forefront was LivePerson, winner of Best E-Commerce Technology.
LivePerson acquires VoiceBase and Tenfold for its conversational AI platform
Folding VoiceBase and Tenfold into its existing offerings will support LivePerson’s vision to “help brands gain complete ownership and visibility” over their customer engagements.
What it takes to become one of America’s Most Loved Workplaces
LivePerson joins Newsweek’s collection of 100 companies ranked as the Most Loved Workplaces measured, in part, by how employees feel about their organizations.
The future workforce: How Conversational AI is changing the game
LivePerson makes new waves in the artificial intelligence world by helping brands’ client support teams engage with customers virtually, using Conversational AI.
“We’re envisioning a world where there’s an AI that you trust”: LivePerson CEO
LivePerson’s CEO joins Yahoo Finance’s Zack Guzman and Akiko Fujita to discuss how the company helps brands to engage with customers.
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
Leading conversational AI company recognized on World’s Most Innovative Companies list for developing cross-industry AI solutions.
Press 1 for frustration: Customer run into record phone waits as companies grapple with worker safety
The global lockdowns of 2020 left companies with few options for customer service centers. Companies turned to chat support options en masse, and certain LivePerson customers logged more customer service requests via messaging in one month than the entire previous year.