LP Chat Block 2014
Monday, Jul 21, 2014
Plans for Aspire 2014 on October 8 in NYC continue to come together and I’m excited to share the agenda and speakers. Previous Aspire conferences have always been a little unusual -- we pride ourselves in making connection the heart of every LivePerson event. No detail is overlooked, from how our speakers engage the audience, to how the room is designed.
Tuesday, Jul 15, 2014
The Internet as we knew it is no more. Mobile is the new Internet, and it’s better.
For years, we’ve heard nonstop buzz around mobile, and as its capabilities and functionalities continue to mature—mobile commands consumer attention and adoption. In late February, CNN Money reported: “Americans used smartphone and tablet apps more than PCs to access the Internet last month—the first time that has ever happened.”
Thursday, Jul 10, 2014
If you’re like me and turn to live chat whenever you need to connect with your favorite brand, chances are you’ve come across a really awesome chat agent or two during your online shopping adventures. I know I have!
Friday, Jun 27, 2014
You may have read headlines last year when Amazon decided to bring an unprecedented service to its Kindle device. “Mayday,” the 24/7, on-demand help button, connects customers to a “live person” through video chat.
Thursday, Jun 26, 2014
The consumer confidence gap: You’re shopping, you have intent to buy, but you just aren’t 100% sure … Have you ever done all the research, know how to make your purchase (you really don’t need support), yet, you just need that extra nudge of encouragement?
Tuesday, Jun 24, 2014
When two brothers, Robert and Jeffrey Wolfe, opened Moosejaw’s first brick-and-mortar store in 1992, the outdoor recreation apparel and gear company did so with the intent of creating a unique customer experience. They formulated a nonsensical marketing approach, dubbed “Moosejaw Madness” right out of the gate—and it stuck.
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