The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Wednesday, May 25, 2016

In the midst of Internet Week, an annual celebration of technology’s impact on business and culture, we hosted a panel in our Hudson Yards office to discuss the role of culture in attracting and retaining top talent in tech.

Tuesday, May 24, 2016

The workplace of the future is adapting to the demands of a worker who has always known collaborative technology, and physical location is no longer a barrier to connection. Employees expect a work environment where they have a myriad of options for getting things done. The move to a connected workspace isn’t just for cool tech start-ups, as companies everywhere look into what their people need to excel.

Monday, May 23, 2016

The SIIA CODiE Awards has recognized excellence in the software and information industry for the past 30 years. LivePerson is no stranger to the program, and we’ve been fortunate enough to bring home a few pieces of CODiE hardware. This one, however, is something special. We’re excited to share that our platform, LiveEngage, won for best sales and marketing mobile application!

Tuesday, May 17, 2016

They say it’s the journey, not the destination, that counts. But what happens when something goes wrong? As someone who travels a lot for both work and pleasure, I’ve had my fair share of frustrating experiences. When a flight’s canceled, or a receptionist can’t find my reservation, or I just want a dinner recommendation in a new city, there’s one thing I need: a human being.

Friday, May 13, 2016

We recently hosted an event in our NYC office to discuss why it's so important to create a culture-driven workplace.

Friday, May 13, 2016

Fairhaven Health’s had a big year in customer service. With the help of LiveEngage, it’s increased its messaging capabilities both online and via mobile — not to mention it brought home the gold at the Stevie Awards. Here’s how Fairhaven Health gets it right every time.

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