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The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Thursday, Sep 15, 2016

Truly wonderful, unexpected experiences stick with us — whether it’s a luxurious getaway or a simply  seamless shopping transaction. What’s more, people love to share their stories about them, too.

Thursday, Sep 8, 2016

In the hyper-connected world we live in, a great customer experience (CX) has never been more crucial. Why? Because 86% of consumers would actually pay more for a better one.

So it’s no surprise brands across industries are disrupting CX with everything from dynamic website journeys to mobile apps that make our lives easier. Below we’ve rounded up 13 brands that offer cutting-edge customer experiences.

Monday, Aug 29, 2016

“Bot” is the word on everybody’s lips. Ever since Mark Zuckerberg took to the F8 stage in April, the tech community worldwide has been bombarded with articles and opinion pieces on the subject. Love ’em or hate ’em, the influx of chatbots reflects the evolution of customer service and the need to fix the disconnect between brands and consumers — to turn each interaction into a meaningful relationship.

Tuesday, Aug 23, 2016

How well do you really know your customers? For Sage One, the answer was “not enough.” The company, which offers an online accounting and invoicing solution used by more than 230,000 small businesses worldwide, entered a partnership with LivePerson to enhance its customer care strategy and create more meaningful connections. In March, it upgraded to our all-new LiveEngage platform and has since been delighted with the results.

Wednesday, Aug 17, 2016

Creating meaningful connections is at the heart of what we do. That mission doesn’t end when we leave the office. Ingrained in our culture is the LivePerson core value to help others. We encourage employees to connect with and contribute to our communities at large, often through the Dream Big Foundation.

Wednesday, Aug 10, 2016

More than ever, consumers are prioritizing (and sharing) exceptional brand experiences. On the web, in store, or on-the-go, experience is headlining the conversation. In this age of experience, great CX defines brand image and operations. By 2020, it’s also poised to overtake price when it comes to product differentiation.

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