The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

LP Chat Block 2014

 
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Thursday, Jul 24, 2014

Do you speak emoji? The New Yorker wants to know (and so do we).

How many emojis do you send via live chat, text or IM on a daily basis? Which ones make your most recently used list? (I’m partial to the salsa dancing emoji myself.) If ‘people don’t use words anymore,’ and emojis will soon replace text—I suppose it’s time to learn the latest language!

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Monday, Jul 21, 2014

Plans for Aspire 2014 on October 8 in NYC continue to come together and I’m excited to share the agenda and speakers. Previous Aspire conferences have always been a little unusual -- we pride ourselves in making connection the heart of every LivePerson event. No detail is overlooked, from how our speakers engage the audience, to how the room is designed.

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Tuesday, Jul 15, 2014

The Internet as we knew it is no more. Mobile is the new Internet, and it’s better.

For years, we’ve heard nonstop buzz around mobile, and as its capabilities and functionalities continue to mature—mobile commands consumer attention and adoption. In late February, CNN Money reported: “Americans used smartphone and tablet apps more than PCs to access the Internet last month—the first time that has ever happened.”

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Thursday, Jul 10, 2014

If you’re like me and turn to live chat whenever you need to connect with your favorite brand, chances are you’ve come across a really awesome chat agent or two during your online shopping adventures. I know I have!

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Friday, Jun 27, 2014

You may have read headlines last year when Amazon decided to bring an unprecedented service to its Kindle device. “Mayday,” the 24/7, on-demand help button, connects customers to a “live person” through video chat.

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Thursday, Jun 26, 2014

The consumer confidence gap: You’re shopping, you have intent to buy, but you just aren’t 100% sure … Have you ever done all the research, know how to make your purchase (you really don’t need support), yet, you just need that extra nudge of encouragement?

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