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The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Tuesday, Aug 23, 2016

How well do you really know your customers? For Sage One, the answer was “not enough.” The company, which offers an online accounting and invoicing solution used by more than 230,000 small businesses worldwide, entered a partnership with LivePerson to enhance its customer care strategy and create more meaningful connections. In March, it upgraded to our all-new LiveEngage platform and has since been delighted with the results.

Wednesday, Aug 17, 2016

Creating meaningful connections is at the heart of what we do. That mission doesn’t end when we leave the office. Ingrained in our culture is the LivePerson core value to help others. We encourage employees to connect with and contribute to our communities at large, often through the Dream Big Foundation.

Wednesday, Aug 10, 2016

More than ever, consumers are prioritizing (and sharing) exceptional brand experiences. On the web, in store, or on-the-go, experience is headlining the conversation. In this age of experience, great CX defines brand image and operations. By 2020, it’s also poised to overtake price when it comes to product differentiation.

Tuesday, Aug 2, 2016

Helping employees discover their potential is a priority at LivePerson. To move our mission and vision forward, we ensure all employees have the tools they need to be successful in their roles. This is especially true of the field organization: A supported sales team is critical to providing our customers with the best service at every touch point.

Wednesday, Jul 27, 2016

The digitally minded, always-connected consumer has made it clear: They need a positive experience when interacting with brands. Often, experience even trumps the product itself. They won’t just buckle down and suffer through another frustrating journey to purchase. They want to do business with brands that leave them happy and satisfied, with a smile on their faces.

Tuesday, Jul 26, 2016

We’re excited to announce that Maala, an Israeli nonprofit membership organization that encourages corporate social responsibility (CSR) in business, awarded LivePerson the high-ranking platinum distinction in its 2016 CSR Index. This index, which has been produced since 2003, judges companies on their performance in six pillars: environment, business ethics, human rights and work environment, community involvement, corporate governance, and social and environmental reporting.

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