The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Thursday, Oct 8, 2015

Today’s brands are meeting customer service expectations. Fact or fiction?

Personally, I’d go with fiction. Think I’m being skeptical? Please hold while I make my case…

Tuesday, Oct 6, 2015

Edwin Rodriguez, facilities manager at LivePerson’s headquarters in New York City and one of LivePerson’s longest-tenured employees (we turn 20 this year!), has been with us through many ups and downs — both his own and the company’s. For the last 15 years, Edwin has been a friendly face for the NYC staff. We rely on him for everything, floor to the ceiling. He’s seen LivePerson through four office moves, one company-wide trip to Israel, and the very first FeedingNYC.

Monday, Sep 28, 2015

My two-year-old son, Adam, was born into an app-saturated world. And he loves apps. While Adam only uses his (yes, his) iPad 10 minutes a day tops, whenever he’s swiping, tapping, watching, playing, or otherwise engaging with the device, he’s completely immersed in the experience of a truly great app.

Thursday, Sep 24, 2015

One of the biggest challenges facing companies today is keeping employees engaged and happy — which, in turn, means motivated and productive — especially now that the lines between your professional and personal lives are increasingly blurred. As employers look for their workers to commit more to the job and come up with more innovative ideas, employees are also looking for more from their employers.

Tuesday, Sep 22, 2015

We’ve all been on a bad date. Or, well, several. You know what I’m talking about — either it’s a one-sided conversation, and s/he isn’t really listening, or the awkward silences are overwhelming. Or “fashionably late” is a term they live by. And you’re eyeing the door, planning your escape…

Wednesday, Sep 16, 2015

When I walked into LivePerson’s office for the first time earlier this summer, I could tell there was something different about the company. Yes, the space was beautiful, and nobody dressed in stuffy suits, but it was more than that. It was the atmosphere, the culture, and, most importantly, the people that caught my attention.

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