The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Tuesday, Jun 28, 2016

It’s all about expectations when it comes to bots. Should you dive in? Yes…but with the right mindset. For brands, this means employing a strategic, human-led approach.

With the rise of bots (like many a trend) comes endless information, opinions, and dialogues. To cut through the noise, we’ve rounded up the best of bot articles below. Enjoy!

Monday, Jun 20, 2016

As LivePerson enters its 21st year of incorporation, we love celebrating team members who have dedicated so much of their careers to helping us change an industry. Our head of online sales, Ben Karniel, recently achieved his 10-year milestone with the LivePerson family. To thank him for his decade with the company, LivePerson is sending him and his family on a vacation of their choice!

Friday, Jun 17, 2016

We all want to save a penny. And no matter the size of your business or budget behind your customer care, the cheapest option for any solution will always appear with a gold star.

When it comes to messaging and chat solutions, not only are the options unending, the price range can be even more extensive. But are the savings really worth customer relationships and brand reputation? What is the real value of industry-leading consumer chat and messaging software? And what might a free solution be costing you?

Monday, Jun 13, 2016

Tech companies large and small are crossing the river as the price of Manhattan real estate makes Brooklyn’s shores increasingly attractive. Some of the hottest start-ups have already established themselves, and the Brooklyn Tech Triangle, connecting DUMBO, Navy Yard, and Downtown Brooklyn, is acutely positioned to give Silicon Valley a run for its money.

Thursday, Jun 9, 2016

They say what happens in Vegas stays in Vegas. But at this year’s HiMSS conference, we wanted to do something that would reach far outside of the annual, LV-hosted event and give back to the greater community.

Tuesday, Jun 7, 2016

Today’s consumers are always on the go. They hail Ubers before walking out of the office and order dinner via Seamless on the way home. They expect everything to be on demand, within their reach, and available 24/7. When it comes to brand communications, they certainly don’t have time to waste calling 1-800 numbers and waiting on hold.

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