The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

Tuesday, May 3, 2016

Legacy, “analog” organizations are scared — and for a good reason. After all, a meteor of rapid digital change is barreling towards them threatening to destroy everything they’ve built.

Thursday, Apr 28, 2016

No one can deny that Slack swept at-work collaboration off its feet. Not even three years old, the app is valued at $2.8 billion, has 2.3 million active users (675,000 have paid accounts), and its popularity continues to grow.

Tuesday, Apr 26, 2016

We employ some of the biggest A players in the tech world. Recently, LivePerson director of partner success Barry Lamm hosted our second annual Outstanding Employee Awards to celebrate some of the best and the brightest among them.

Tuesday, Apr 19, 2016

Facebook made some huge announcements at this year’s F8. Among them were updates to its Messenger platform, which will now let businesses interact with customers through intelligent, automated bots. Chat has officially gone mainstream.

Tuesday, Apr 5, 2016

A great UX is important for your customers. But what about UX for your employees? At LivePerson, we put a lot of time into our employees’ experiences day in, day out.

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