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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 242 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Wednesday, Apr 22, 2015
    Customer experience is at the forefront of brand strategies. Last month, LivePerson sponsored the Next Generation Customer Experience conference in San Diego, presented by Worldwide Business Research (WBR). More than 100 marketing and CX professionals came together to explore how brands could better their own customer journeys and dive into future trends and emerging technologies.  It was the perfect opportunity to find out what’s next for CX?
  • Monday, Apr 20, 2015
    Integrating new employees from a recently acquired company is stressful for all parties involved. Besides the fundamentals that have to be sorted like payroll, benefits and business systems, cultural integration is just as vital to a successful merger. Culture is the fabric of how a company operates and how employees interact with one another, their customers and the community at large. So when a new company is brought into the mix, there is undoubtedly some adjustment as everyone is feeling out the new rules of the road.
  • Wednesday, Apr 15, 2015
    Happy tax day! Did you have to call the IRS this tax season? How was your experience?  According to the Washington Post, “About half of the 100 million or so people who will try to call the IRS this year probably won’t get through. The agency reckons that even those who do will have to wait 30 minutes or more.”
  • Tuesday, Apr 7, 2015
    You know that feeling in the pit of your stomach when you can’t stop laughing? Any day that I am cleaning mascara off my cheeks from tears of laughter is a good one in my book. Not only does laughter pick up your mood—it improves your heart health, according to U.S. News Health. It’s no wonder that we instantly connect to brands that make us laugh-- I’m thinking brands like Doritos, Taco Bell, and Kmart. We also remember the brands that make us feel, for better or worse. While much of the response was negative to Nationwide’s 2015 Super Bowl commercial, it was one of the most talked about and remembered ads this year because of the emotional response it provoked.
  • Thursday, Apr 2, 2015
    Fashion trends, beloved bands and some of our favorite TV shows fade away, only to make a comeback years later. Hence the thunderous return of high-waisted jeans, wayfarer sunglasses, the cat eye, neon jelly bracelets and Paul McCartney. (I wonder if shoulder pads will ever be cool again … hope not!) For business, customer service is making a comeback—it’s become one of the most critical factors along the path to purchase and brand loyalty.  
  • Tuesday, Mar 31, 2015
    New York City is a make it or break it kind of town. Opportunities are vast, if you’re willing to work for it. But, you have to really want it, especially if you’re from a neighborhood like Brownsville, Brooklyn. Despite the fact that the 1.16 square mile of Brownsville is well known for high crime and poverty, this community has raised successful people whose names we all recognize, like Mike Tyson, Al Sharpton, and Willie Randolph.
  • Thursday, Mar 26, 2015
    For the past 20 years, LivePerson technology has served to empower brands to create meaningful connections with their consumers. Behind the scenes, we work just as hard to foster an internal culture that’s just as connected.
  • Tuesday, Mar 24, 2015
    Think about how you communicate on a daily basis.  My mum texts me to see when I’m visiting her. During lunch, a co-worker sends a link to the latest Wired article over Google Hangout, and distant friends start a private group chat via Facebook. In my downtime, I check out what pictures and videos friends have posted via Whatsapp, and reply back right in the app when it’s a good update.
  • Tuesday, Mar 17, 2015
    A few nights ago, at the tail end of one of LivePerson’s infamous in-office happy hours, we all piled in for a big group photo. Leaving the office was Barry Lamm, LivePerson’s Director of the Center for Excellence. It was a cold night in New York City and he was barely recognizable as he was bundled from head to toe-- hat, scarf, bulky jacket, multiple layers-- ready to confront the subarctic winter chill.
  • Tuesday, Mar 17, 2015
    Long lines are a buzzkill. They can discourage even the most enthusiastic shopper to abandon a purchase. Not surprisingly, the same goes for digital. In fact, it has been proven: In Forrester’s 2013 report, 71 percent of consumers said that valuing their time should be top-of-mind for any company. Arduous, time-consuming buying journeys are a deal breaker. While this seems like a no-brainer, a lot of companies are not getting it right when it comes to valuing their customers’ time. However, a few companies did go above and beyond—coming up with innovative campaigns and technologies that surprised and delighted their customers.

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