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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 131 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 153 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 183 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 211 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 211 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Undefined index: node in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).
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  • Notice: Trying to get property of non-object in engage_alpha_preprocess_page() (line 224 of /liveperson/code/server_drupal/html/sites/all/themes/engage/preprocess/preprocess-page.inc).

All Posts

  • Wednesday, Aug 26, 2015
    In our always-on, always-connected digital age, it’s amazing what a few extra off-hours in the beautiful summer months can mean. LivePerson decided to give employees some bonus free time this summer in addition to our regularly scheduled vacations.
  • Tuesday, Aug 25, 2015
    Purchasing is personal. Consumers won’t tolerate being treated like a number or a transaction. Luckily for brands, the latest customer-experience technologies (predictive intelligent targeting, cross-channel engagements, etc.) have opened the door to more meaningful relationships between brand and consumer. It’s a new age for customer care.
  • Tuesday, Aug 18, 2015
    “Communicating via mobile messaging = a beautiful thing.” We agree, Mary Meeker. In case you missed it, the noted venture capitalist and former analyst informed us that mobile messaging apps make up six of the top 10 most used apps globally in her much-anticipated annual report on Internet trends.
  • Thursday, Aug 13, 2015
    We’ve all been there: stuck in dull conversation with no way out. Whether you’re making new friends at a party, networking at a trade event, or working as a customer care professional, driving interesting conversation is a must. In all aspects of life — both professional and personal — engaging dialogue leads to more meaningful, memorable connections.
  • Wednesday, Aug 5, 2015
    Last week, Infusionsoft released the latest edition of its weekly show, Ignition, starring yours truly. Each week, show hosts Ellis Friedman (@ellisredpen) and Ramon Ray (@ramonray) come back to the set of Ignition to answer one crowd-sourced question — always with a spotlight on small business.
  • Thursday, Jul 23, 2015
    I could never define my company in just one word. There are so many descriptors that come to mind — connected, innovative, tech-savvy, fun... So much time, effort and grit has gone into creating and maintaining our culture, vision, and processes. So, what’s behind the glass doors at LivePerson? Big-name publications like Forbes, Fortune, and Inc. have some answers in our latest headline roundup.
  • Wednesday, Jul 15, 2015
    Typically, when a company hosts a group of businesspeople, it's all suits and ties. But when LivePerson hosted the US Israel Business Council (USI) Tech Series earlier this week, our CEO Rob LoCascio showed up in a Brownsville sweatshirt. Not only was it a shout-out to our community outreach program in the Brooklyn neighborhood (more on that later), but it reflected the entrepreneurial theme of the evening and our values and mission at LivePerson as well.
  • Wednesday, Jul 1, 2015
    The power balance has shifted, and consumers realize they call the shots when it comes to getting what they want from brands. Get it right, and you win their loyalty for life. Get it wrong, and the consumer will not only take their business elsewhere, but they’ll encourage their entire network to do the same using social media’s massive megaphone, too.
  • Monday, Jun 22, 2015
    On any given day, you can walk through one of LivePerson’s 12 offices around the world and find people meeting, collaborating, and connecting. Every so often, instead of seeing the standard meeting in our glass-walled conference rooms, you’ll see LP staff wearing matching bright-orange T-shirts. They aren’t listening to someone walk through a PowerPoint presentation or going through another spreadsheet. They’re painting. Yes, painting. And drinking wine. In the middle of the afternoon. On a Tuesday.
  • Thursday, May 28, 2015
    “The customer is always right.” The phrase is so cliché that it now shapes our entire consumer experience, setting the expectation of a seamless, flawless, infallible world of near-royal treatment. But what effect does this deeply ingrained business mantra have on consumer-facing employees? Where does that leave them? In the zero-sum game of consumer vs. brand, does that mean employees are always wrong? Have we completely abandoned any hope of employee satisfaction (ESAT) in favor of customer satisfaction (CSAT)?

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