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  • Thursday, Mar 26, 2015
    For the past 20 years, LivePerson technology has served to empower brands to create meaningful connections with their consumers. Behind the scenes, we work just as hard to foster an internal culture that’s just as connected.
  • Tuesday, Mar 24, 2015
    Think about how you communicate on a daily basis.  My mum texts me to see when I’m visiting her. During lunch, a co-worker sends a link to the latest Wired article over Google Hangout, and distant friends start a private group chat via Facebook. In my downtime, I check out what pictures and videos friends have posted via Whatsapp, and reply back right in the app when it’s a good update.
  • Tuesday, Mar 17, 2015
    A few nights ago, at the tail end of one of LivePerson’s infamous in-office happy hours, we all piled in for a big group photo. Leaving the office was Barry Lamm, LivePerson’s Director of the Center for Excellence. It was a cold night in New York City and he was barely recognizable as he was bundled from head to toe-- hat, scarf, bulky jacket, multiple layers-- ready to confront the subarctic winter chill.
  • Tuesday, Mar 17, 2015
    Long lines are a buzzkill. They can discourage even the most enthusiastic shopper to abandon a purchase. Not surprisingly, the same goes for digital. In fact, it has been proven: In Forrester’s 2013 report, 71 percent of consumers said that valuing their time should be top-of-mind for any company. Arduous, time-consuming buying journeys are a deal breaker. While this seems like a no-brainer, a lot of companies are not getting it right when it comes to valuing their customers’ time. However, a few companies did go above and beyond—coming up with innovative campaigns and technologies that surprised and delighted their customers.
  • Thursday, Mar 12, 2015
    LivePerson is proud to announce the opening of its new Japan office! We’re joining the burgeoning tech scene of the Roppongi district of Tokyo, among other tech companies like Google, Apple, Lenovo, and Salesforce. As a company focused on providing brands with the tools to deliver the best possible customer service, we see an exciting opportunity in Japan, a country renowned for its tradition of superior customer service, or “omotenashi” in Japanes  
  • Tuesday, Mar 10, 2015
    If you visit any one of LivePerson’s offices around the world or talk to any of our employees, one thing is loud and clear. Our mission is to create meaningful connections—between our employees, our clients, and their customers. We have spent significant time and resources in fulfilling this mission internally which was elected by our employees in 2010. It is a rewarding journey, and along the way, we have created many connection stories with the people we worked with. We want to share our journey with you, one story at a time in our new series Living a Meaningfully Connected Culture.
  • Thursday, Mar 5, 2015
    Tipping is not expected in Japanese culture. Despite no monetary rewards, Japan is world famous for its exceptional customer service across industries. Before traveling to Japan, one Wall Street Journal reporter, “… was told by well-traveled friends to expect a level of customer service so polished and comprehensive that even the most basic transactions can take on a ceremonious air.”
  • Tuesday, Mar 3, 2015
    My smartphone has become an extension of myself. And while you might not want to admit it, I’m sure I’m not alone in that declaration. Unlike the desktop or tablet, a mobile device is an everyday, everywhere companion. It’s no longer an optional piece of a business plan. Mobile is a must-have across the entire organization. Especially for customer-centric departments like marketing, sales, and service, businesses have got to up the ante when it comes to the mobile experience. After mining the Internet for top 2015 mobile trends, here are the five we think will dominate this year—complete with curated, insider insights.
  • Thursday, Feb 5, 2015
    Every interaction with your customer is a marketing opportunity, and some engagements are more important than others. The modern marketer has to be ever present in critical moments of impact during the buyer’s journey. My three-part series here on the Connected Customer Blog offers a few tips and insights on getting to know your audience, and growing that audience from first-time visitors to engaged brand advocates. This final post highlights the critical moments that matter along the nonlinear path to purchase. The first step in engaging the right consumer, at the optimal time, with the right message, starts with knowing what those pivotal moments look like.
  • Tuesday, Feb 3, 2015
    Today’s audience has changed. And no surprise: the customer journey has changed too. With the explosion of devices, channels and apps, there’s no universal leading path to purchase. In some pockets, the traditional funnel is still relevant, and for some it can guide a successful, linear customer journey. But, for most, the opportunity to be completely nonlinear is more present than ever. So, the question becomes, “how can brands adapt and maintain the advantage in a digital marketplace?”  

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