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The Connected Customer Blog

Connected customers are customers that love your brand. They buy from you again and again; they spend more on your website; and they serve as brand advocates within their networks. The connected customer is eager to engage across multiple channels and devices. In the online marketplace, the connected customer provides the straightest path to success, paying dividends across the entire customer lifecycle.

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Thursday, Mar 26, 2015

For the past 20 years, LivePerson technology has served to empower brands to create meaningful connections with their consumers. Behind the scenes, we work just as hard to foster an internal culture that’s just as connected.

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Tuesday, Mar 24, 2015

Think about how you communicate on a daily basis.  My mum texts me to see when I’m visiting her. During lunch, a co-worker sends a link to the latest Wired article over Google Hangout, and distant friends start a private group chat via Facebook. In my downtime, I check out what pictures and videos friends have posted via Whatsapp, and reply back right in the app when it’s a good update.

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Tuesday, Mar 17, 2015

A few nights ago, at the tail end of one of LivePerson’s infamous in-office happy hours, we all piled in for a big group photo. Leaving the office was Barry Lamm, LivePerson’s Director of the Center for Excellence. It was a cold night in New York City and he was barely recognizable as he was bundled from head to toe-- hat, scarf, bulky jacket, multiple layers-- ready to confront the subarctic winter chill.

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Tuesday, Mar 17, 2015

Long lines are a buzzkill. They can discourage even the most enthusiastic shopper to abandon a purchase. Not surprisingly, the same goes for digital. In fact, it has been proven: In Forrester’s 2013 report, 71 percent of consumers said that valuing their time should be top-of-mind for any company. Arduous, time-consuming buying journeys are a deal breaker.

While this seems like a no-brainer, a lot of companies are not getting it right when it comes to valuing their customers’ time. However, a few companies did go above and beyond—coming up with innovative campaigns and technologies that surprised and delighted their customers.

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Thursday, Mar 12, 2015

LivePerson is proud to announce the opening of its new Japan office! We’re joining the burgeoning tech scene of the Roppongi district of Tokyo, among other tech companies like Google, Apple, Lenovo, and Salesforce. As a company focused on providing brands with the tools to deliver the best possible customer service, we see an exciting opportunity in Japan, a country renowned for its tradition of superior customer service, or “omotenashi” in Japanes

 
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Tuesday, Mar 10, 2015

If you visit any one of LivePerson’s offices around the world or talk to any of our employees, one thing is loud and clear. Our mission is to create meaningful connections—between our employees, our clients, and their customers. We have spent significant time and resources in fulfilling this mission internally which was elected by our employees in 2010. It is a rewarding journey, and along the way, we have created many connection stories with the people we worked with. We want to share our journey with you, one story at a time in our new series Living a Meaningfully Connected Culture.

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