LeadershipMeet the people behind LivePerson

Since becoming LivePerson’s CEO in January 2024, John has led the company through a critical transformation, strengthening platform reliability, sharpening product focus, and stabilizing financial performance. Under his leadership, he’s driven LivePerson’s effort to connect channels, systems, and data to deliver AI-powered customer and agent experiences, while advancing the company’s evolution towards an enterprise-grade AI assurance platform that delivers predictable, governed outcomes. 

Before LivePerson, John led major customer and go-to-market organizations in enterprise tech. As Chief Customer Officer at Splunk, he drove the company’s SaaS cloud transformation and commercial success across sales, renewals, and customer operations while managing over $3B in revenue. At VMware, he led an 8,500-person global organization serving more than 350,000 customers, driving $1.3B of revenue in professional services and cloud renewals for the company. Earlier, as Chief Operating Officer at GE Digital, he helped build the commercial business from the ground up, pioneering the use of data, machine learning, and digital modeling across GE’s Industrial Internet initiatives.

John served as a captain in the U.S. Army and later held executive roles at GE Capital and NBCUniversal. He holds an MBA from USC’s Marshall School of Business and a BS from West Point.

John previously led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, he pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy at an NYC-based hedge fund. His previous financial services experience includes executing leveraged finance transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek’s tenure, VMware achieved annual recurring revenue of over $4 billion and double digit improvement in gross retention rates.

Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates. He has also served as a consultant to chief customer officers and leadership teams at the world’s top enterprises — working hand-in-hand with them to develop highly effective customer experience roadmaps — including as a member of the Strategic Advisory Board at Gainsight, the world’s leading customer success platform.

Chris comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI. Before that, Mina was Head of Voice and VP of Product and Engineering at LivePerson where he led LivePerson’s voice initiatives, including the acquisition of Tenfold, Voicebase, AI Foundation, and delivered Voice AI. Prior to that, he held leadership roles at RingCentral and several startups.

Chris is based in Saratoga Springs, NY, and earned a BS in Biomedical Engineering from Lehigh University.