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Featured news stories

network of people, representing what participants in the Digital Customer Interaction Solutions report do

The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024

LivePerson named a Strong Performer in Digital Customer Interaction Solutions

LivePerson has been named a Strong Performer in “The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024.” According to the report, “LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”

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Codie Awards badge, showing LivePerson won the 2024 Codie Award for best customer service solution

2024 SIIA CODie Awards

LivePerson wins Best Customer Service Solution at the 2024 CODiE Awards

LivePerson’s win in the Best Customer Service Solution category highlighted its leadership in both artificial intelligence and digital engagement. Built on decades of experience working with the world’s top brands — and informed by billions of real customer interactions — the company’s Conversational Cloud platform earned top marks for helping enterprises put meaningful conversations at the center of their business. 

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Avaya + LivePerson logos, signifying their omnichannel solution partnership

New partnership

Avaya and LivePerson announce new partnership to deliver a best-in-class omnichannel solution

Avaya a global leader in enterprise customer experience solutions, and LivePerson, the enterprise leader in digital customer conversations, announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers a connected, personalized customer experience and accelerates enterprise digital transformation.

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Badge for being named one of the most innovative companies in the world by Fast Company in 2024

2024 World’s Most innovative companies

LivePerson named one of Fast Company’s Most Innovative Companies in 2024

For the third time, LivePerson has been recognized on Fast Company‘s World’s Most Innovative Companies list for bringing the power of artificial intelligence and automation to digital customer conversations. This year, Fast Company named LivePerson to its Applied AI list, which honors companies “embracing artificial intelligence to reinvent how business is done.”

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Gold Stevie Award winner badge for best Business Intelligence Solution

2024 Stevie® Awards for sales & Customer Service

LivePerson wins Best Business Intelligence Solution and more

LivePerson, the enterprise leader in digital customer conversations, was honored with 3 new awards at the 18th annual Stevie® Awards, the world’s top honors for customer service, contact center, business development, and sales professionals. Learn more about this win.

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logo lockup indicating the LivePerson + Infinity partnership for more personalized digital experiences

LivePerson + Infinity Partnership

New partnership equals better personalized digital experiences for brands

LivePerson and Infinity are partnering to enhance personalization efforts and drive ROI by making it easy to connect attribution data across voice calls and digital messaging conversations. This bi-directional attribution — inclusive of conversations handled with AI and automation — makes it easier to understand the end-to-end, omnichannel customer journey with a brand.

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Leader badge for the spring 2024 G2 Grid Reports, indicating high customer satisfaction

G2 Spring 2024 reports

LivePerson named a Leader across 4 G2 Grid® reports for digital customer conversations

LivePerson has been named a Leader in the G2 Grid® reports for Bot Platforms, Chatbots, Conversational Marketing, and Live Chat. They also achieved best-in-class rankings in G2’s implementation and usability indices across AI and digital customer conversation categories. These recognitions are based on data aggregated from business reviews and user responses to questions on G2, the world’s largest and most trusted software marketplace. 

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badges for the G2 awards granted to LivePerson for published reviews of its software products and AI tools

g2 Winter 2024 Reports

LivePerson triumphs with G2 awards, named a Leader across multiple G2 Grid® reports for enterprise conversations

There’s something truly special about receiving awards solely based on customer feedback and authentic product reviews. In fact, we have been honored with 14 such awards from G2, the world’s largest and most trusted software marketplace.

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cover of the 2023 Gartner Market Guide for digital customer service and support

2023 Gartner® Market Guide for Digital Customer Service and Support

LivePerson recognized in Gartner Market Guide

LivePerson is honored once again to have its conversational AI technology recognized in the Gartner Market Guide for Digital Customer Service and Support (second time in a row).

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profile of a person, illustrating the Inc Power Partners 2023 award, which analyzes company data to recognize the most helpful B2B businesses

Inc. power partner Awards 2023

LivePerson honored in the Inc. Power Partner Awards for B2B excellence

LivePerson was named one of the world’s top B2B companies for Customer Relationship Management in Inc. Business Media’s 2023 Power Partner Awards, which recognize B2B companies that have proven track records helping other businesses succeed and grow.

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Cover of Forrester report on innovative applications of AI (artificial intelligence) in CRM systems, beyond data analytics

Forrester’s “How generative AI will transform crm”

LivePerson recognized in report on innovative applications of AI in CRM and customer service

Explore how LivePerson’s AI applications come into play to lead to better business outcomes.

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2023 CODiE Award badges for AI-powered customer service interactions, helping customer service agents improve the entire customer service experience

2023 SIIA CODiE Awards

LivePerson named Best AI-enabled Content and Best Customer Service Solution

The prestigious CODiE Awards are known as the Oscars of the tech industry, second only to getting a Star on the Hollywood Walk of Fame. And this year, they celebrated LivePerson with awards for their AI-powered customer service solutions.

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Gartner Hype Cycle report on digital customer service solutions and other digital customer support tools

2023 Gartner® Hype Cycle™ for Customer Service and Support Technologies

LivePerson leads the way in digital customer service solutions

LivePerson is proud to be listed as a sample digital customer service vendor in Gartner’s Hype Cycle, one of the technology categories they note as having a “near-term transformational impact” on a business. 

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Best Ecommerce technology - Digiday award

Digiday Technology Awards

LivePerson wins Best Ecommerce Technology at the 2023 Digiday Awards

LivePerson is thrilled to be recognized by Digiday once again as the best ecommerce technology and one of the top tech companies modernizing media and marketing. Coming on the heels of a win in the same category in 2021, this was awarded to LivePerson in 2023 for helping brands leverage AI to engage with their customers.

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Gold Stevie Award for Technology Provider of the Year

2023 GOLD STEVIE® AWARD WINNER

LivePerson wins Gold Stevie® Award for Technology Provider of the Year

The company took home the gold for helping brands deliver better business outcomes through the power of AI with their Conversational Cloud platform.

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Built In’s Best Places to work

New Year, new stack of awards for LivePerson

A repeat award winner, LivePerson has once again received a nod from Built In’s annual “Best Places to Work” awards, recognized as one of the Best Fully Remote Large Places to Work in 2023. 

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Media mentions

DestinationCRM: How to build the perfect bot

LivePerson Chief Scientist Joe Bradley weighs in. Spoiler alert: the perfect bot doesn’t exist, but we’re getting better at automating conversations between bots and humans every day.

Fast Company: Supplement the call center with bots this holiday season

Can AI elves and self-serve Santas give businesses a boost? LP CMO Ruth Zive’s latest Fast Company article explores how automation and AI can help.

CRM.org: LivePerson named Best Overall Automotive CRM

“We decided to crown LivePerson Automotive as a top CRM choice for car dealers due to its advanced messaging capabilities.”

Opus Research: Drill down on LivePerson’s latest conversational intelligence

Analysts agree: “LivePerson has long been a leading integrator of Conversational AI into customer care and CX infrastructure.”

Retail Today: Planning for the peak

LivePerson Interim CEO John Collins shares insights on how leveraging data and AI can help you not only meet but exceed customer expectations.

CX Scoop: LivePerson puts the “I” in AI with new releases

Customer experience pros are taking notice of LivePerson’s new tools for enterprise conversations.

“In AI we trust?” podcast: How can companies responsibly integrate AI?

LivePerson’s Global Head of Inclusion Strategy Catherine Goetz joins Verizon and AWS experts for a dive into responsible AI for business.

Fast Company: Responsible AI governance – The top 3 myths holding us back

LivePerson CMO Ruth Zive addresses the top myths around responsible AI in her Fast Company column.

Analytics Insight: Top 10 AI chatbots you definitely need to get to know

LivePerson collaborates with companies that offer a range of goods and services across several sectors, such as The Home Depot, Burberry, and Virgin Media.