Conversational commerceConnect one-on-one and convert at the scale of billions
Foster meaningful connections throughout the sales funnel with Curiously Human™ digital conversations that lead to increased revenue and customer loyalty, without taxing resources.
TRUSTED BY THOUSANDS OF BRANDS WORLDWIDEGet a demo
Conversational marketing and sales tactics bring real results
lower abandon cart rate
increase in sales conversions
increase in customer satisfaction
increased ad conversion rate
Transform the sales process with digital commerce conversations that truly feel human
Unlock incremental revenue through personalized online shopping experiences powered by Conversational AI.
LivePerson’s industry-leading NLU and messaging tools can help develop and enhance a Conversational Commerce strategy, setting your brand apart by allowing consumers to proactively discover products, get answers, and make purchases in the messaging channels they use every day. These conversations can be unified across social, voice, email, and messaging platforms — across the entire customer journey.
How to use LivePerson as your Conversational Commerce platform
Keep consumers in their channel of choice to boost conversion rates using QR codes, Conversational ads on Facebook, Instagram, and more.
Give potential customers the option to start a conversation from your website, allowing them to get answers before buying, and allowing you to capture critical first-party data.
Make it effortless for consumers to switch from a voice call to a messaging conversation on SMS, WhatsApp, or directly in your mobile app with IVR deflection.
Minimize abandon cart behaviors by eliminating the need to switch channels for payment. Secure, channel-agnostic payment capabilities create a consistent experience across web and messaging.
Encourage repeat business with targeted, Proactive Messaging that starts actual conversations about new products, services, or offers. Your team can respond to any consumer questions these messages trigger, guiding that purchase decision within the same conversation.
Build digital commerce chatbot flows in our Conversational Commerce platform for your most common topics, from cost and availability to product FAQs and checkout. These bots evolve based on input directly from consumers’ needs, helping foster trust and drive revenue at the same time.
Products that improve customer connections — and conversions
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational Commerce platform.
Modernize your customer experience with voice and digital
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.
Understand your conversations
Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations.