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Conversational commerce

Connect one-on-one and convert at the scale of billions

Foster meaningful connections throughout the sales funnel with Curiously Human™ digital conversations that lead to increased revenue and customer loyalty, without taxing resources.

TRUSTED BY THOUSANDS OF BRANDS WORLDWIDE
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Conversational marketing and sales tactics bring real results

26%

lower abandon cart rate

10x

increase in sales conversions

20%

increase in customer satisfaction

2.5x

increased ad conversion rate

how a conversational commerce platform can help throughout the buyer journey

Transform the sales process with digital commerce conversations that truly feel human

Unlock incremental revenue through personalized online shopping experiences powered by Conversational AI.

LivePerson’s industry-leading NLU and messaging tools can help develop and enhance a Conversational Commerce strategy, setting your brand apart by allowing consumers to proactively discover products, get answers, and make purchases in the messaging channels they use every day. These conversations can be unified across social, voice, email, and messaging platforms — across the entire customer journey.

How to use LivePerson as your Conversational Commerce platform

Keep consumers in their channel of choice to boost conversion rates using QR codes, Conversational ads on Facebook, Instagram, and more.

Give potential customers the option to start a conversation from your website, allowing them to get answers before buying, and allowing you to capture critical first-party data.

Make it effortless for consumers to switch from a voice call to a messaging conversation on SMS, WhatsApp, or directly in your mobile app with IVR deflection.

Minimize abandon cart behaviors by eliminating the need to switch channels for payment. Secure, channel-agnostic payment capabilities create a consistent experience across web and messaging.

Encourage repeat business with targeted, Proactive Messaging that starts actual conversations about new products, services, or offers. Your team can respond to any consumer questions these messages trigger, guiding that purchase decision within the same conversation.

Build digital commerce chatbot flows in our Conversational Commerce platform for your most common topics, from cost and availability to product FAQs and checkout. These bots evolve based on input directly from consumers’ needs, helping foster trust and drive revenue at the same time.

conversational commerce platform enables woman to purchase on her phone

Products that improve customer connections — and conversions

Conversational Cloud

Conversational Cloud®

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational Commerce platform.

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Voice AI

Modernize your customer experience with voice and digital

Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.

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Self-learning AI chatbot understands a misspelling

CONVERSATIONAL INTELLIGENCE

Understand your conversations

Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations.

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Conversational Commerce solutions for every industry

retail shopping cart

Retail / eCommerce

Increase conversion rates and customer satisfaction with personalized digital experiences driven by Conversational AI for retail.

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outline of airplane

Travel / Hospitality

Automate digital commerce to help travelers convert, upgrade, and add on, wherever they research travel, hospitality, and entertainment.

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front outline of car

Automotive

Make shopping simple by connecting with your customers in the messaging channels they prefer, throughout their journey.

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bags of money

Financial Services

Transform customer experience in financial services with automated Conversational Commerce that feels human and personalized.

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ringing telephone

Telecom

Build better customer relationships with memorable, one-to-one experiences that make it easy to purchase and upgrade.

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Healthcare

Reduce call volumes, offer consumers quick access to services, and modernize the way you market and handle care.

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Success stories from brand leaders

Why LivePerson

Curiously Human AI

Data that counts

Values that matter

Curiously Human AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

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