Conversational Telcos maximize retention and minimize costs

Reach peak productivity and customer satisfaction with Conversational AI and messaging.

Conversational solutions improve the entire customer journey

Discover Discover

Discover

Customer

I really need better wireless service.

Consider Consider

Consider

Customer

But can I keep my current device?

Transact Transact

Transact

Customer

I’d like to sign up for the mid-tier plan.

Support Support

Support

Customer

How do I set up auto payments on my account?

Re-engage Re-engage

Re-engage

Telco

You’re eligible for an upgrade this month!

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Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

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Telecom intent analysis

After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top telecommunications intents suitable for automation.

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