Conversational Telcos maximize retention and minimize costs

Reach peak productivity and customer satisfaction with Conversational AI and messaging.

Conversational solutions improve the entire customer journey

Discover

Customer

I really need better wireless service.

Consider

Customer

But can I keep my current device?

Transact

Customer

I’d like to sign up for the mid-tier plan.

Support

Customer

How do I set up auto payments on my account?

Re-engage

Telco

You’re eligible for an upgrade this month!

Leading telecom providers reduce call volume with Conversational AI and messaging

Chat Suggest

Intercept calls that start by tapping a phone number on a website or email, and continue the conversation with messaging.

Voice to Messaging

Shift calls from the IVR directly into SMS, WhatsApp, in-app messaging, and more.

Messaging Channels

Promote messaging over 800 numbers for greater efficiency, higher CSAT, and happier contact center agents.

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

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Telecom intent analysis

After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top telecommunications intents suitable for automation.

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Learn more about going Conversational

Magenta Telekom actions its vision for customer service

AI-powered chatbots work across WhatsApp and Web Messaging, helping boost CSAT by 61% and productivity by 31%.

Experience the journey

Using Apple Business Chat

Significantly shift customer interactions from phone calls to messaging.

Watch the webinar

An expert guide to becoming Conversational

We wrote the book on how to transform into a fully conversational business.

Read the guide