Conversational AI in telecom & cableTurn troubleshooting into trust building
Supercharge your telecom company with conversational AI. Reduce resolution times, improve customer satisfaction, and unlock new revenue streams — in the channels your customers prefer.
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Conversations that drive results
Telecom companies using conversational AI solutions have seen:
50%+
decrease in cost of care
4x
increase in converted sales
20%+
increase in customer satisfaction
70%+
telecom chatbot containment
Want to see the results for your business? Try our ROI calculator.
Use cases for conversational AI in telecom & Cable
It’s not about the AI, it’s about
keeping customers connected
Use cases for conversational AI in telecom & Cable
It’s not about the AI, it’s about
keeping customers connected
Simplify account changes, billing inquiries, and other routine tasks with intelligent telecom chatbots across digital channels, freeing up your agents for more complex issues.
Don’t let connectivity issues cause disruptions. Offer real-time solutions for network glitches and coverage gaps without overwhelming your human agents.
Stay connected and automate the delivery of upgrade options and special offers with conversational engagements, making it effortless for customers to seize opportunities.
Streamline a new, more positive customer experience from activation to service selection, all through automated conversations with a telecom chatbot.
Be there for customers around the clock, assisting with device setups, troubleshooting, and software updates with efficient automation.
Automate the process of selecting and changing data plans, making it a breeze for customers to manage their usage.
Add ease to the payment process with automated billing reminders and quick payment information and options.
Automatically send personalized offers, account benefits, and surveys to keep customers engaged and loyal.
![Examples of a conversational bot using Conversational AI in telecom industry for bill pay](https://static.liveperson.com/static-assets/2023/10/25162307/Industry_Telco_Pillar.1_Account-Management_JV_1017%402x.png)
![Using our Conversational AI platform enables telecom companies to quickly answer questions like if phones can be used while traveling](https://static.liveperson.com/static-assets/2023/10/25162314/Industry_Telco_Pillar.2_Troubleshooting_JV_1017%402x.png)
![Proactive messaging across digital technologies can increase conversions when promoting bundling and other offers](https://static.liveperson.com/static-assets/2023/10/25162321/Industry_Telco_Pillar.3_Services-Promo_JV_1017%402x.png)
![AI chatbot guiding new customers through a self-service onboarding flow.](https://static.liveperson.com/static-assets/2023/10/25162328/Industry_Telco_Pillar.4_Onboarding_JV_1017%402x.png)
![Example of messaging with an AI chatbot for customer support](https://static.liveperson.com/static-assets/2023/10/25162335/Industry_Telco_Pillar.5_Device-Support_JV_1017%402x.png)
![Ai-powered virtual agent setting customer expectations about upgrading the data plan to cover overages](https://static.liveperson.com/static-assets/2023/10/25162343/Industry_Telco_Pillar.6_Data-Plans_JV_1017%402x.png)
![telecom chatbot helping customer pay bills, completing transactions in the messaging conversation](https://static.liveperson.com/static-assets/2023/10/25162351/Industry_Telco_Pillar.7_Billing-Payments_JV_1017%402x.png)
![Automated survey about the customer experience sent via messaging](https://static.liveperson.com/static-assets/2023/10/25162359/Industry_Telco_Pillar.8_Customer-retention_JV_1017%402x.png)
![Examples of a conversational bot using Conversational AI in telecom industry for bill pay](https://static.liveperson.com/static-assets/2023/10/25162307/Industry_Telco_Pillar.1_Account-Management_JV_1017%402x.png)
Account management
Simplify account changes, billing inquiries, and other routine tasks with intelligent telecom chatbots across digital channels, freeing up your agents for more complex issues.
![Using our Conversational AI platform enables telecom companies to quickly answer questions like if phones can be used while traveling](https://static.liveperson.com/static-assets/2023/10/25162314/Industry_Telco_Pillar.2_Troubleshooting_JV_1017%402x.png)
Troubleshooting + support
Don’t let connectivity issues cause disruptions. Offer real-time solutions for network glitches and coverage gaps without overwhelming your human agents.
![Proactive messaging across digital technologies can increase conversions when promoting bundling and other offers](https://static.liveperson.com/static-assets/2023/10/25162321/Industry_Telco_Pillar.3_Services-Promo_JV_1017%402x.png)
Services + promos
Stay connected and automate the delivery of upgrade options and special offers with conversational engagements, making it effortless for customers to seize opportunities.
![AI chatbot guiding new customers through a self-service onboarding flow.](https://static.liveperson.com/static-assets/2023/10/25162328/Industry_Telco_Pillar.4_Onboarding_JV_1017%402x.png)
Customer onboarding
Streamline a new, more positive customer experience from activation to service selection, all through automated conversations with a telecom chatbot.
dIGITAL TRANSFORMATION GUIDE
Stop putting positive customer experience on hold
There’s a better way to handle customer inquiries. Download our guide to discover how to automate and scale customer conversations to improve services.
![Cover of the guide to conversational AI and chatbots in the telecom industry](https://static.liveperson.com/static-assets/2024/06/12170220/Conversational-Telecom-16_9_image_2.png)
More use cases for conversational ai in Telecom & Cable
The conversation is just the beginning
![Example of messaging with an AI chatbot for customer support](https://static.liveperson.com/static-assets/2023/10/25162335/Industry_Telco_Pillar.5_Device-Support_JV_1017%402x.png)
Device support
Be there for customers around the clock, assisting with device setups, troubleshooting, and software updates with efficient automation.
![Ai-powered virtual agent setting customer expectations about upgrading the data plan to cover overages](https://static.liveperson.com/static-assets/2023/10/25162343/Industry_Telco_Pillar.6_Data-Plans_JV_1017%402x.png)
Data plans
Automate the process of selecting and changing data plans, making it a breeze for customers to manage their usage.
![telecom chatbot helping customer pay bills, completing transactions in the messaging conversation](https://static.liveperson.com/static-assets/2023/10/25162351/Industry_Telco_Pillar.7_Billing-Payments_JV_1017%402x.png)
Billing + payments
Add ease to the payment process with automated billing reminders and quick payment information and options.
![Automated survey about the customer experience sent via messaging](https://static.liveperson.com/static-assets/2023/10/25162359/Industry_Telco_Pillar.8_Customer-retention_JV_1017%402x.png)
Customer retention
Automatically send personalized offers, account benefits, and surveys to keep customers engaged and loyal.
Telecom solutions that put customers first
![Our conversational AI platform uses machine learning and natural language understanding to understand customer queries](https://static.liveperson.com/static-assets/2023/10/25162409/Industry_Telco_Solution.1_Empower_JV_1017%402x.png)
Conversational intelligence + Agent tools
Empower your team
Equip your agents with the conversational intelligence tools and actionable insights they need to offer personalized solutions, resolve issues faster, and create happier customers.
![intelligent virtual assistants in the telecom sector improve customer experience by alerting them when exceeding data limit](https://static.liveperson.com/static-assets/2023/10/25162413/Industry_Telco_Solution.2_Shift-to-Digital_JV_1017%402x.png)
All the channels
Shift to digital
Redirect customer conversations to the messaging apps they already use in their daily lives. Discover untapped revenue streams by meeting customers where they are.
![LivePerson integrates with technology like Cisco, Cloudera, Amdocs, PaloAlto Networks, and Cresta](https://static.liveperson.com/static-assets/2023/12/18161108/Industry_Telco_integrations.png)
platform + integrations
Embrace automation
Use AI chatbots and AI-powered tools to automate frequent telecom interactions like account inquiries, data usage checks, and troubleshooting steps. LivePerson makes it easy to do this and more by integrating with a variety of telecommunication partners.