Conversational AI in retail
Turn conversations into conversions
So long, abandoned carts. See conversions and resolutions accelerate when you shift to AI-powered conversations.
Get started with the guideGet a demoTrusted by thousands of retail industry leaders

Conversations that drive results
Retail businesses using conversational AI solutions have seen:
50%+
decrease in cost of care
4x
increase in converted sales
20%+
increase in customer satisfaction
70%+
containment in retail chatbots
Want to see the results for your business? Try our ROI calculator
Conversational AI use cases for retail
It’s not about the AI, it’s about
the customer experience

Order status
Send order updates and offer personalized shopping experiences, based on previous orders and search history.

Contact-free orders
Give customers the flexibility to shop how and when they need with curbside pickup and contact-free delivery.

Rewards + perks
Make rewards, points, and bonus cash as easy to redeem as 1, 2, 3 with retail chatbots.

24/7 support teams
Don’t let login issues get in the way of late-night impulse purchases. With digital assistants, shoppers can get answers and resolve issues 24/7.

Product details + availability
Automate common questions so your customer service agents have more time to handle complex issues.

Returns + exchanges
Streamline returns and exchanges, shipping delays, and product updates with AI-powered conversations.
Retail industry solutions that put shoppers first

Conversational intelligence + Agent tools
Empower your agents
Arm your agents with the conversational intelligence and tools they need to give better recommendations, customize offers, and reach shoppers at critical buying stages.

All the channels
Shift to digital
Take customers off hold by routing conversations to the messaging apps they use every day. You’ll unlock new revenue streams you never knew were there.

Platform + integrations
Embrace automation
Leverage LLM-powered AI tools to automate the most common retail customer conversations, like returns, order tracking, and purchases.
Conversational AI in Retail: Guide to Call Reduction
Hang up on high support costs
Increase satisfied customers and diminish costs with 7 conversational AI strategies that work for ecommerce and brick and mortar stores.
