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Conversational AI in retail

Turn conversations into conversions

So long, abandoned carts. See conversions and resolutions accelerate when you shift to AI-powered conversations.

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Trusted by thousands of retail industry leaders

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Conversations that drive results

Retail businesses using conversational AI solutions have seen:


decrease in cost of care


increase in converted sales


increase in customer satisfaction


containment in retail chatbots

Want to see the results for your business? Try our ROI calculator

Conversational AI use cases for retail

It’s not about the AI, it’s about
the customer experience

Example of conversational ai in retail sector with artificial intelligence adapting delivery for satisfied customers

Order status

Send order updates and offer personalized shopping experiences, based on previous orders and search history.

Retail chatbots show how they can assist customers with online shopping and choosing curbside pickup

Contact-free orders

Give customers the flexibility to shop how and when they need with curbside pickup and contact-free delivery.

conversational ai chatbots provide product recommendations and help consumers redeem loyalty points

Rewards + perks

Make rewards, points, and bonus cash as easy to redeem as 1, 2, 3 with retail chatbots.

conversational ai in retail can also assist online and offline retailers' support teams with routine questions

24/7 support teams

Don’t let login issues get in the way of late-night impulse purchases. With digital assistants, shoppers can get answers and resolve issues 24/7.

retail chatbots use machine learning to make product recommendations, like this example of suggesting paint to refinish furniture

Product details + availability

Automate common questions so your customer service agents have more time to handle complex issues.

artificial intelligence helping a retail industry customer make a return because the product arrived damaged

Returns + exchanges

Streamline returns and exchanges, shipping delays, and product updates with AI-powered conversations.

Success stories from retail leaders like you

Retail industry solutions that put shoppers first

Dashboard showing the natural language processing and intent analyzer components of our conversational ai

Conversational intelligence + Agent tools

Empower your agents

Arm your agents with the conversational intelligence and tools they need to give better recommendations, customize offers, and reach shoppers at critical buying stages.

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Examples of digital transformation meeting consumer behavior thanks to online retail conversations held across channels

All the channels

Shift to digital

Take customers off hold by routing conversations to the messaging apps they use every day. You’ll unlock new revenue streams you never knew were there.

See the channels
Example of building a machine learning retail chatbot

Platform + integrations

Embrace automation

Leverage LLM-powered AI tools to automate the most common retail customer conversations, like returns, order tracking, and purchases.

Explore the possibilities

Conversational AI in Retail: Guide to Call Reduction

Hang up on high support costs

Increase satisfied customers and diminish costs with 7 conversational AI strategies that work for ecommerce and brick and mortar stores.

Cover of the Conversational Call Reduction guide for a retail call center

Ready to see for yourself?