Trusted by thousands of retail industry leaders
Conversations that drive results
Retail businesses using conversational AI solutions have seen:
decrease in cost of care
increase in converted sales
increase in customer satisfaction
containment in retail chatbots
Want to see the results for your business? Try our ROI calculator
Conversational AI use cases for retail
It’s not about the AI, it’s about
the customer experience
Send order updates and offer personalized shopping experiences, based on previous orders and search history.
Give customers the flexibility to shop how and when they need with curbside pickup and contact-free delivery.
Rewards + perks
Make rewards, points, and bonus cash as easy to redeem as 1, 2, 3 with retail chatbots.
24/7 support teams
Don’t let login issues get in the way of late-night impulse purchases. With digital assistants, shoppers can get answers and resolve issues 24/7.
Product details + availability
Automate common questions so your customer service agents have more time to handle complex issues.
Returns + exchanges
Streamline returns and exchanges, shipping delays, and product updates with AI-powered conversations.
Success stories from retail leaders like you
“Our clients are looking for sophisticated, intuitive, and frictionless experiences that help them contribute to a more sustainable future and become part of our community building the circular economy. With LivePerson’s managed services team, we’ve built a hands-on partnership to design, launch, and continually optimize our AI-supported customer experience organization.” (from the LivePerson 2021 annual report)
“From our Zoey bot concierge to video chats with our expert stylists, we can’t overstate how critical conversational commerce has become to the immersive shopping experiences our brides expect.”Read their story
“Everything we have done on this end-to-end transformation journey has been about delivering exceptional digital experiences to our customers and our crews, we’re using the Conversational Cloud to curate convenient, frictionless, engaging experiences that are aligned with our purpose to Cultivate a Better World.” (from the LivePerson 2021 annual report)
“As a worldwide brand selling to more than 25 distinct markets, LivePerson’s pay-as-you-go framework is the best fit for us. Today, our CSAT score for messaging interactions with retailers and riders is 93% and growing. As we continue to roll out LivePerson’s solutions across multiple languages, channels, and markets, pay-as-you-go provides us with the flexibility we need to strategically scale up AI for our business with a trusted partner.”Read their story
“With [LivePerson Conversational Intelligence] VoiceBase, we can mine and understand our call data at scale, enabling us to identify best practices, monitor customer sentiment, and improve our sales engineer performance.”Read their story
Retail industry solutions that put shoppers first
Conversational intelligence + Agent tools
Empower your agents
Arm your agents with the conversational intelligence and tools they need to give better recommendations, customize offers, and reach shoppers at critical buying stages.