Conversational Care cuts costs in half and increases CSAT by 20%

Conversational AI and messaging work better than voice for consumers, agents, and your bottom line.

Capitalize on every customer care conversation

Connect with consumers where they already are

Give consumers quick fingertip access to your business on the messaging channels they already use every day, maintaining high customer satisfaction, brand loyalty, and lifetime value.

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Messaging Channels
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Convert inbound calls to messaging conversations

Instead of missing calls or making consumers wait on hold, give them the option to “press 1 to start messaging us.” 8 out of 10 people prefer messaging to phone calls — cut your expensive call volume in half in 100 days.

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Convert inbound calls to messaging conversations

Increase email efficiency

Unify customer care operations so agents can manage and respond to all emails and messaging (SMS, WhatsApp, Facebook Messenger, etc.) within the Conversational Cloud, instead of maintaining and toggling to a separate platform.

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Email efficiency

Reduce call volume with Chat Suggest from Apple Business Chat

Intercept calls before they ever reach the IVR. When calls are placed from an iPhone to a phone number configured for Chat Suggest, a message pops up offering the caller the option to message instead. Chat Suggest gives businesses a way to seamlessly shift consumers directly into messaging, using the apps natively installed on every iOS device.

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Reduce call volume with Chat Suggest

Prioritize high-value social media conversations

Agents can prioritize interactions based on a consumer’s social footprint and invite them to engage with your brand in a private message outside the public arena — creating thoughtful and personalized Conversational Care.

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Social Media

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

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Bot Brain