Transform support into revenueDeliver measurable ROI with conversational customer service
Modernize your contact center with a more connected experience from voice to messaging — faster, smarter, and at scale. LivePerson’s conversational customer service solutions unlock the power of meaningful, personalized support in weeks, reducing operating costs while increasing customer satisfaction.
Calculate your savings with a demoTransformational business outcomes you can expect
In as little as 12 weeks, businesses using LivePerson’s conversational AI technology have seen:
15%+
voice volume shifted to messaging
30-60%
reduced support costs
5-15%
CSAT boost
3x
increase in agent concurrency
Why conversational customer service matters
Traditional voice systems are costly, slow, and agent-bound. Today’s customers expect instant, flexible support in the messaging apps they already use. LivePerson’s seamless blend of messaging, voice, human and AI agents lets your customer service team:
• Handle more conversations without more human agents.
• Eliminate wait times and repetitive questions.
• Meet customers where they already are—web, WhatsApp, Apple Messages, SMS, and more.
• Increase CSAT while lowering cost per interaction.
• Reduce agent burnout with smarter workflows.
Real-world results
Global telecom
• 30%+ deflection via IVR-to-SMS
• 3x more agent efficiency
• CSAT increase of 30%
Healthcare insurer
• 24% of all interactions are now digital
• 5M fewer calls annually
• 60% YoY messaging growth
Conversation Channels
• Enabled Apple Messages from IVR
• Improved CSAT by 30%
• Cut contact center costs by millions
How LivePerson helps you reimagine contact center CX
Let consumers choose the contact methods they prefer for more personalized service, like the option to message for more immediate service. Seamlessly migrate inbound phone calls from outdated voice channels to modern, asynchronous messaging — such as web chat, WhatsApp, Apple Messages, and SMS. LivePerson enables call deflection from IVR to messaging — reducing handle time and saving $3–$5 per call.
Empower your agents with a unified agent workspace for all customer conversations—voice, messaging, email, social. Enhance speed and focus with generative, conversational AI tools like suggested replies, summarization, and built-in workflows.
Use conversational AI and intent recognition to identify repeat inquiries and automate them with AI agents — improving speed and reducing strain on your team. From FAQs to billing to returns, automated customer interactions start delivering value immediately.
Products that elevate your customer service operations
Connected experiences platform
An AI-powered command center for conversational customer service
Start delivering excellent customer service with truly authentic, intent-driven conversations at scale. Unify, automate, and optimize with this powerful conversational AI software.
VOICE to Digital solutions
Modernize your customer experience with voice and digital
Deliver a best-in-class customer experience with LivePerson and the voice vendor of your choice. Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly unified experience.
CONVERSATIONAL INTELLIGENCE
Understand your conversations
Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations across every communication channel.
Conversational customer service solutions for every industry
Telco
Answer plan questions, troubleshoot devices, and process payments — all via messaging.
Discover telco
Financial services
Automate credit checks, account management, and fraud alerts with secure, personalized AI.
Discover financial services
Retail
Handle orders, returns, and delivery updates across messaging channels customers prefer.
Discover retail
Travel/Hospitality
Manage bookings, modify reservations, and deliver concierge-level support via chat.
Discover travel
Healthcare
Reduce call volume while giving patients instant access to claims, billing, and care support.
Discover healthcare
Automotive
Improve post-sale care, manage service reminders, and engage owners through messaging.
Discover automotiveSuccess stories from leaders like you
“As a High Service Distributor, it is critical that our customers receive the same high-quality interaction experience on our messaging platform as they would in any other customer interface. LivePerson’s platform and their incredible support team have ensured that Mouser is able to exceed our customers’ expectations.”
Read their story
“We want our customers to feel like we’re there for them whenever they need us. LivePerson makes it possible to deliver on this.”
Read their story
“Digitization and technology innovation play an increasingly big part in the banking sector — we realise the need for meaningful human interaction.”
Read buddybank’s storyStart with one channel. Scale with confidence.
Deliver exceptional support while reducing costs, boosting satisfaction, and empowering your team.
