Integration Hub
Expand reach and success with the LivePerson Integration Hub
The LivePerson Integration Hub gives you access to all of the data and content needed to provide more personalized conversations and make agents more effective. Out-of-the-box connectors coupled with pre-built templates across many use cases also allow you to get up and running quickly, all via the secure LivePerson Conversational Cloud®.
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Integrate with tools to drive efficiency and personalization in care and commerce
CRM integrations
Connect agents to consumer data directly within the agent workspace, thanks to out-of-the-box CRM integrations with Salesforce, Microsoft Dynamics, NetSuite, SugarCRM, and Zendesk. (Don’t see your CRM? Custom integrations are available, too!)
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CMS integrations
KnowledgeAI lets you connect to any Content Management System (CMS) via an API, or with out of the box connectors for Salesforce, Zendesk, and Contentful, to use your existing content in both bot and human agent conversations.
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Google Contact Center AI integrations
Connectors with Google CCAI drive efficiency and speed response time through SmartReply and SmartCompose. Talk to your LivePerson account rep for details.
Personalization integrations
Engage shoppers at the right time with Next Best Conversation, featuring a seamless integration with Adobe Experience Cloud to enrich customer intelligence and accelerate conversions. Talk to your LivePerson account rep for details.
Deliver best-in-class customer experiences without replacing legacy systems with Tenfold
Empower agents with unified data that gives them a 360-degree view of each contact, delivering a more personalized customer service experience. Experience increases in ROI on existing systems with streamlined automation.
Access thousands of connectors and pre-built use cases with Workato
The LivePerson Integration Hub helps you access Workato’s library of thousands of connectors, including shared use cases and pre-built recipes that can be extended to any existing connector. Connect with third-party systems across commerce, marketing, care, HR, and more using this Workato + LivePerson integration:
Reduce cart abandonment
Remind consumers to complete their purchase by sending a personalized message about their abandoned Shopify cart.
Order and ticket status updates
Send SMS, WhatsApp, or In-App messages to the consumer for order status updates with BigCommerce and Shopify, and for updates to their ServiceNow ticket status.
Payment reminders
Send automatic QuickBooks payment reminders for outstanding invoice balances.
Explore the latest Workato updates
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Get data when you need it in the conversation with LivePerson Functions
Sometimes you need one specific data point at just the right time in your conversation. LivePerson Functions lets you pass data as a reaction to a change in the status of conversation, allowing for a faster time-to-production for custom code.
