Integration Hub

Expand reach and success with the LivePerson Integration Hub

The LivePerson Integration Hub gives you access to all of the data and content needed to provide more personalized conversations and make agents more effective. Out-of-the-box connectors coupled with pre-built templates across many use cases also allow you to get up and running quickly, all via the secure LivePerson Conversational Cloud®.

LivePerson Integration Hub screenshot

Integrate with tools to drive efficiency and personalization in care and commerce

CRM integrations

Connect agents to consumer data directly within the agent workspace, thanks to out-of-the-box CRM integrations with Salesforce, Microsoft Dynamics, NetSuite, SugarCRM, and Zendesk. (Don’t see your CRM? Custom integrations are available, too!)

Learn how

CMS integrations

KnowledgeAI lets you connect to any Content Management System (CMS) via an API, or with out of the box connectors for Salesforce, Zendesk, and Contentful, to use your existing content in both bot and human agent conversations.

Learn how

Google Contact Center AI integrations

Connectors with Google CCAI drive efficiency and speed response time through SmartReply and SmartCompose. Talk to your LivePerson account rep for details.

Personalization integrations

Engage shoppers at the right time with Next Best Conversation, featuring a seamless integration with Adobe Experience Cloud to enrich customer intelligence and accelerate conversions. Talk to your LivePerson account rep for details.

Access thousands of connectors and pre-built use cases with Workato

The LivePerson Integration Hub helps you access Workato’s library of thousands of connectors, including shared use cases and pre-built recipes that can be extended to any existing connector. Connect with third-party systems across commerce, marketing, care, HR, and more using this Workato + LivePerson integration:

retail shopping cart

Reduce cart abandonment

Remind consumers to complete their purchase by sending a personalized message about their abandoned Shopify cart.

Order and ticket status updates

Send SMS, WhatsApp, or In-App messages to the consumer for order status updates with BigCommerce and Shopify, and for updates to their ServiceNow ticket status.

Payment reminders

Send automatic QuickBooks payment reminders for outstanding invoice balances.

Explore the latest Workato updates

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A graph displaying how Functions, part of our chatbot open platform builder, listens for conversational events.

Get data when you need it in the conversation with LivePerson Functions

Sometimes you need one specific data point at just the right time in your conversation. LivePerson Functions lets you pass data as a reaction to a change in the status of conversation, allowing for a faster time-to-production for custom code.

Explore FunctionsHow to get started