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Conversational ai in travel and hospitality

Turn travel woes into wows

It’s time to change the itinerary. Deliver AI-powered conversations to support travelers at every stage of their journey. Efficiency will soar. Resolution times will drop. Everyone will smile.

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Trusted by thousands of travel industry leaders

Conversations that drive results

Travel brands using conversational AI solutions have seen:


decrease in cost of care


increase in converted sales


increase in customer satisfaction


containment in AI-powered chatbots

Want to see the results for your business? Try our ROI calculator

Conversational AI use cases for travel

It’s not about the AI, it’s about
the passenger experience

Examples of AI-powered chatbots using Conversational AI in travel and hospitality industry to book trips


Give travelers the option to change travel dates or cancel reservations with travel chatbots.

AI-powered mobile apps can use customer feedback to personalize the customer experience, including meal preferences

Special requests

Automate routine requests like seat and meal preferences, freeing up your agents for more complex issues.

Deploy AI in travel apps to increase cross-selling opportunities and reward redemption

Rewards + perks

Make it easy to redeem travel rewards, use credits, or access perks with automation across the customer journey, all helping improve customer satisfaction.

AI-powered chatbots help travelers with routine customer care in a messaging conversation

Account support

Don’t let login issues get in the way of a last-minute trip. Travelers can reset passwords and edit cards on file without bogging down human agents.

Success stories from travel and hospitality industry leaders like you

Conversational AI Use Cases for hospitality

It all starts with a conversation

Natural language processing helping bot manage reservations for a better guest experience


Be there for guests 24/7 as they select, book, and even change reservations with automation.

example of how conversational design can improve the guest experience with artificial intelligence


Answer FAQs, support in-room requests, and offer 5-star experiences with travel chatbots.

conversational ai platform used to automate check-in via messaging apps

Check-in + checkout

Add convenience to their stay with an automated check-in and checkout option.

example of using messaging apps for travel industry offers


Send rebooking offers, loyalty account updates, and ask for reviews with the push of a button.

Travel & hospitality solutions that put jet-setters first

conversational ai platform providing proactive notifications about arranging car and dinner reservations, using natural language understanding

conversational intelligence + agent tools

Empower your agents

Arm your human agents with the conversational intelligence and tools they need to give better recommendations, provide instant answers, and reach travelers throughout their trip.

Explore the Conversational Cloud
Great example of how travel brands can use conversational chatbots to converse in the same apps people love, from facebook messenger to whatsapp, SMS, and more

All the channels

Shift to digital

Take travelers off hold by routing conversations to the messaging apps they use every day. You’ll unlock new revenue streams you never knew were there.

Explore messaging channels
Conversational AI platform using natural language processing and machine learning to understand routine queries

Platform + integrations

Embrace automation

Leverage LLM-powered AI tools to automate the most common traveler conversations like flight status, cancellations, and weather delays.

Explore the possibilities

Guide to Conversational AI in Travel

Stop putting better customer experiences on hold

There’s a better way to handle customer engagement. Learn how travel companies can automate conversations with AI-powered chatbots or shift them to messaging to start seeing savings.

cover of the conversational AI for travel and hospitality brands

Interested in learning more about our approach?