LivePerson CONVERSATIONAL CLOUD®
There’s a new Cloud in the air
Experience the all-new Conversational Cloud® platform. Drive better business outcomes across voice and messaging with the only platform that features trustworthy Generative AI and large language model (LLM) capabilities.
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Discover how a customer engagement strategy powered by the Conversational Cloud lifts sales and reduces expenses
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LivePerson® recognized for developing cross-industry AI solutions
Learn MoreAchieve better business outcomes through the power of AI
2x
uptick in employee efficiency
10X
conversions vs. traditional digital
20%
boost in customer satisfaction
90%
automation containment rates
50%
decrease in agent attrition rates
The world’s largest dataset at your fingertips
The all-new Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world.
Industry-leading Conversational Cloud
Conversational AI and automation
Meet your customers where they are with the perfect balance of human agents, intelligent automations, and Conversational AI, across voice and messaging.
Industry-leading Conversational Cloud
Conversational Intelligence
Gain a deep understanding of consumers through insights from every conversational interaction and take action. Access and analyze all your data across voice and messaging to understand what customers want — and feel — improving every conversational experience.
Industry-leading Conversational Cloud
Agent and supervisor experience
Ensure trustworthy AI for your customers and empower agents to provide unified and efficient customer experiences across any channel. Agents can easily stay in the loop to review, edit, and approve AI responses before they are sent. Improve agent tools, provide context in real-time, and increase supervisor visibility.
Industry-leading Conversational Cloud
Communication channels
Create unparalleled customer experiences by connecting with your customers in the channels they prefer, whether it’s through SMS, WhatsApp, voice, or other key channels. Seamlessly connect and exceed their expectations.
Industry-leading Conversational Cloud
Open platform
Bring LivePerson’s AI platform and your CRM, marketing, and data platforms from existing systems together to personalize and streamline interactions, break down technology silos, and unlock the full potential across your enterprise.
Explore our Generative AI capabilities
Get more with LivePerson’s Conversational AI platform
Security and compliance
Integrate seamlessly with your brand’s single sign-on (SSO) experience so your team can streamline workflows to handle customer inquiries.
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Multi-language support
Easily scale your support department across geographies with personalized workspaces for your agents with multi-language support capabilities.
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Multi-channel deployment
Unify your customer experience across channels quickly and easily so you can get up and running with conversational solutions right away.
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Meet the AI behind LivePerson’s Conversational Cloud
Conversational AI
Learn how we power human-like interactions with natural language understanding, natural language processing, and more to personalize and scale customer engagement.
Generative AI
Trustworthy AI is finally here. Deliver omnichannel customer experiences, reduce costs, and improve resolution times with the power of state-of-the-art large language models.
Voice AI
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.
