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LivePerson CONVERSATIONAL CLOUD®There’s a new Cloud in the air

Experience the all-new Conversational Cloud® platform. Drive better business outcomes across voice and messaging with the only platform that features trustworthy Generative AI and large language model (LLM) capabilities.

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Achieve better business outcomes through the power of AI

2x

uptick in employee efficiency

10X

conversions vs. traditional digital

20%

boost in customer satisfaction

90%

automation containment rates

50%

decrease in agent attrition rates

The world’s largest dataset at your fingertips

The all-new Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world.

Conversation Builder in LivePerson's Conversational Cloud Conversational AI platform, where you can build automated chatbots

Industry-leading Conversational Cloud

Conversational AI and automation

Meet your customers where they are with the perfect balance of human agents, intelligent automations, and Conversational AI, across voice and messaging.

Explore our NLU and AI chatbot tools
conversational intelligence dashboard in the Conversational Cloud platform

Industry-leading Conversational Cloud

Conversational Intelligence

Gain a deep understanding of consumers through insights from every conversational interaction and take action. Access and analyze all your data across voice and messaging to understand what customers want — and feel — improving every conversational experience.

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Conversational Cloud agent workspace

Industry-leading Conversational Cloud

Agent and supervisor experience

Ensure trustworthy AI for your customers and empower agents to provide unified and efficient customer experiences across any channel. Agents can easily stay in the loop to review, edit, and approve AI responses before they are sent. Improve agent tools, provide context in real-time, and increase supervisor visibility.

Explore the agent workspace
omnichannel messaging platform view within Conversational Cloud

Industry-leading Conversational Cloud

Communication channels

Create unparalleled customer experiences by connecting with your customers in the channels they prefer, whether it’s through SMS, WhatsApp, voice, or other key channels. Seamlessly connect and exceed their expectations.

Explore messaging channel integrations
integration hub of conversational cloud, the conversational ai platform

Industry-leading Conversational Cloud

Open platform

Bring LivePerson’s AI platform and your CRM, marketing, and data platforms from existing systems together to personalize and streamline interactions, break down technology silos, and unlock the full potential across your enterprise.

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Explore our Generative AI capabilities

Get more with LivePerson’s Conversational AI platform

Security and compliance

Integrate seamlessly with your brand’s single sign-on (SSO) experience so your team can streamline workflows to handle customer inquiries.

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Multi-language support

Easily scale your support department across geographies with personalized workspaces for your agents with multi-language support capabilities.

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Multi-channel deployment

Unify your customer experience across channels quickly and easily so you can get up and running with conversational solutions right away.

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Trusted by thousands of the world’s biggest brands

Meet the AI behind LivePerson’s Conversational Cloud

Conversational AI

Learn how we power human-like interactions with natural language understanding, natural language processing, and more to personalize and scale customer engagement.

Generative AI

Trustworthy AI is finally here. Deliver omnichannel customer experiences, reduce costs, and improve resolution times with the power of state-of-the-art large language models.

Voice AI

Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.