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Generation AI podcastThis is a no hype zone

Tune in to our Generation AI podcast for the latest insights and ideas on AI for business.

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Meet your hosts

Joe Bradley

Chief Scientist at LivePerson

Ruth Zive headshot

Ruth Zive

Chief Marketing Officer at LivePerson

episodes

Season 2

New podcast episodes drop every other Tuesday at 6:00 AM EST.

Democratize AI podcast cover with Chris Miller

EPIsode 9

What will it take to democratize AI for all?

When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? And can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? Co-host Ruth Zive speaks with Chris Miller, VP of Product Growth and AI at HubSpot, about AI as a force for democratization in the world of product development, marketing, and the creative arts.

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podcast cover with Joe Wang, starting small with AI

Episode 8

Why starting small with AI can lead to huge benefits

AI continues to expand our horizons — but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience. In this episode, your co-host Ruth Zive speaks with Joe Wang, Director of Customer and Community Experience at Ancestry. With a rich professional background spanning companies like Yahoo, Alibaba, and Upwork, Joe shares unique insights on integrating AI into CX, lessons learned from being an early adopter, and trends and developments that tech professionals should be excited to tackle.

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podcast cover for Sushma Niwalkar sharing data science tips for business

episode 7

Can data science translate business problems into equations?

Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader in B2B and B2B2C — as well as her role implementing AI solutions within the financial industry. Sushma’s passion for advanced data science has helped her enhance customer experience and drive alignment among critical stakeholders, and she’s sharing lessons learned that apply across industries.

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Sreedhar Sistu on podcast cover about what AI in the energy sector can teach us

Episode 6

What AI lessons can we learn from the energy sector?

Co-host Joe Bradley is joined by Sreedhar Sistu, VP of AI Offers at Schneider Electric, to uncover how AI is revolutionizing the way energy is consumed and regulated — and what lessons the industry has for AI and CX on a wider scale. From microgrids and smart homes to virtual power plants, Sreedhar and Joe explore the specific applications of AI in energy, in addition to reflecting on the state of AI across verticals.

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Can AI Increase Time to Value by 100x podcast promo cover

episode 5

Can AI increase time to value by 100x?

“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.” Today, Gaby Koren, Chief Revenue Officer at Dataloop AI, joins Ruth to discuss all things AI and CX. Gaby brings nearly three decades of expertise in driving business growth and better customer experiences at roles across companies including Glassbox, Twiggle, NICE, and more. Ruth and Gaby discuss AI’s transformative impact on their careers and the overall business environment, including how to balance innovation and regulation.

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Episode 4

How to position AI to customers

The heart and soul of any successful business is customer experience. But what happens when bots become the first line of contact? Nir Galpaz, Group Vice President of Technical Services and Support at 8×8, joins the podcast to discuss the implications. Listen in as he talks about the top mistakes companies make when putting bots in front of people, the tension between cutting costs and putting customers first, and the kinds of employees who will win and lose as AI comes into its own.

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podcast cover for the AI in financial sector episode

episode 3

How is AI revolutionizing the financial sector?

Ranjeeta Bhattacharya, SVP and Senior Data Scientist at BNY Mellon’s AI Hub, joins Joe to discuss data science, its many applications, and the most important skills for success in the field. Ranjeeta’s current focus is on data science’s role in the financial sector, and she brings plenty of sharp insights into the importance of diverse backgrounds and skill sets for data scientists — as well as the challenges of applying innovations within the field (like AI) to all manner of industries.

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podcast cover of justin Gonzalez about creating legendary customer-facing AI

Episode 2

How can we create “legendary” customer-facing AI?

Not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are concerned about how businesses are using AI to engage with them, it’s time to think critically about what makes a customer experience feel “legendary.” Justin Gonzalez, most recently Director of Customer Empowerment at Square, says that these experiences only come about when AI and automation are used in service of caring about customer needs — and creating memorable experiences in every interaction. 

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Episode 1

Season 2 Kickoff: Why are consumers still skeptical of AI?

Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we’re leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive and Joe Bradley break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.

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episodes

Season 1

podcast cover for the episode on the impact of artificial intelligence on society with Ori Freeman

EPISODE 12

Who governs AI – and our culture? The impact of artificial intelligence on society

In this episode, Ori Freeman, Fellow at the Center for International Governance Innovation, discusses the potential and expected impacts of AI-generated content on culture, the challenges in globally regulating tech giants, and the ethical considerations surrounding AI technologies in health and education. 

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podcast cover for the year in review, including AI in customer service, ethics, creativity, and unanswered questions

episode 11

AI Year in Review: Breakthroughs in CX, ethics, and creativity

As the end of 2023 draws near, Ruth and Joe reflect on some of the year’s most pressing questions and exciting breakthroughs in what is still a largely undefined space.

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episode 10

Unlocking efficiency: AI in manufacturing

AI has applications far beyond what many assume, including actively shaping industries like manufacturing. Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip Interfaces, joins us to share how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize shop flow operations and empower frontline workers with AI capabilities.

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Episode 9

AI Regulation, Integration & More with with TechCrunch’s Ron Miller

Is AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller, Enterprise Reporter at TechCrunch.

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podcast cover for the Alvaria episode discussing AI-generated content and how to use it for customer service AI

EPISODE 8

Undefined Space: How Alvaria is using AI as a CX opportunity

Jeff Cotten, Chief Executive Officer at Alvaria, and Darryl Kelly, the company’s Chief Strategy Officer, share their expertise and perspectives on leveraging emerging tech. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can transform customer service with more personalized, more engaging experiences for both employees and customers.

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Podcast cover for a deep dive episode on Virgin’s AI transformation

episode 7

AI transformation at Virgin Media: Meeting customer needs

Chris Huggins, Head of Conversational Commerce at Virgin Media, joins our podcast to discuss how he and his teams leverage behavior signals to enhance the customer experience with AI tools, helping increase productivity and ensure customers get what they need.

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podcast cover for the Generation AI episode on needing an AI ethics framework for certain industries

Episode 6

IBM’s AI Odyssey: A structured approach to scaling AI

Listen in as Shobhit Varshney, VP and Senior Partner at IBM Consulting, discusses large-scale AI and automation deployment within high-regulation industries, what to consider when building out tech, and how to manage systems within the constraints of AI ethics.

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Episode 5

Solving bottlenecks with the power of AI

Tune in to hear from Jeff Moloughney, CMO of Digital.ai, about how AI can pinpoint and eliminate bottlenecks and actually help us make better management-level decisions.

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Episode 4

Data empowered: AI’s B2B sales and strategy impact

Join Henry Schuck, CEO and Founder at ZoomInfo, as he discusses the evolution of data’s impact on business, the systems used to leverage it, and the critical role AI is already beginning to play in keeping the upper hand against competition.

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podcast cover on the episode of creative AI and where generative AI tools can fit into the creative process

EPISODE 3

What is happening at the nexus of AI and creativity

While many have concerns about AI technologies, there is no concern quite like that of creative endeavors. Will AI devalue and automate human art? According to our next guest on Generation AI, Vittorio Banfi, co-founder at Tailor, the answer is “no.” Instead, AI will empower creatives to focus on what they do best. But it may take time to get there.

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podcast featured speaker on the AI revolution and how rapidly transforming artificial intelligence can help solve problems

EPisode 2

The AI journey: From hype to reality

Jessica Popp, a self-proclaimed AI pragmatist, has established herself as a proven Chief Technology Officer, exceeding expectations at many prolific positions with Intel, Twillo, and, most recently, Ada. She joins us to discuss AI’s rapid rise to fame, what the focus should be today, and her vision of the AI-backed future.

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Episode 1

Beyond Black Mirror: Illusion, ethics, and responsible AI

Pop culture references to AI leave people with perceptions that may not be quite accurate, according to Miriam Vogel, President and CEO at EqualAI and Chair of the White House’s National AI Advisory Committee. Miriam joins us on the premiere episode of Generation AI to dive into what it takes to ethically and responsibly develop and deploy artificial intelligence.

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EPisode 0

Generation AI: Demystifying a new era of artificial intelligence

LivePerson’s Ruth Zive, CMO, and Joe Bradley, Chief Scientist, join together as hosts to kick off the very first episode of Generation AI, a show intended to cut through the noise and deliver real information and applications in today’s exciting tech-powered world.

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