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Resource Library Everything you need to know to go Conversational

Resources Book
Why LivePerson is a Top NLU Provider

Report

Infographic: How LivePerson created a world-class NLU
How To Build A Bot Strategy

Webinar

How to build a bot strategy that works
Mastering B2c Interactions In Facebook Conversational Ai

Webinar

Mastering B2C interactions in the Facebook ecosystem
Win Holiday Season With Conversational Ai

Webinar

How to win the holiday season with Conversational AI
WhatsApp Commerce Expert Guide

Expert guide

Expert guide on AI-powered commerce for WhatsApp Business
How to Use QR Codes in Conversational Experiences

Report

QR codes are having their moment
The New Conversational AI Playbook for Social Media

Expert guide

The New Conversational AI Playbook for Social Media
Conduent: Partner Success Story

Partner Success Story

Powering conversations for one of the world’s leading HR services platforms
2020 Conversational Insurance Infographic

Report

Infographic: 2020 survey of consumer preferences around insurance
How Tech Is Changing Customer Service in Australia

Report

Reinventing retail: How tech is changing the face of customer service
How consumers view Conversational Commerce and AI in 2020

Report

How consumers view Conversational Commerce and AI in 2020
Virgin Atlantic Builds a Conversational Airline

Customer success story

Building a Conversational Airline
Prepare for a Digital-first Holiday Season with Conversational AI

Expert guide

Capitalize on the cyber shopping event of the century
Expert Guide to Improve Business Operations

Expert guide

5 ways to leverage conversational data
Reimagining Customer Communication In Travel Industry

Webinar

Reimagining communication in the travel and hospitality industry
Expert guide on Conversational Curbside Pickup

Expert guide

Expert guide on Conversational Curbside Pickup
David’s Bridal COVID-19 Success Story

Customer success story

Brick-and-mortar bridal store turns ecomm superstar
Three Strategies To Expedite Contactless Commerce

Webinar

3 strategies to expedite contactless commerce with AI
LivePerson named Best Customer Service Solution at CODiE Awards

In the news

Conversation Builder named Best Customer Service Solution at the SIIA CODiE Awards
Expert guide on Conversational Insurance

Expert guide

Expert guide on Conversational Insurance
HSBC goes Conversational

Customer success story

HSBC goes Conversational
Magenta Telekom Success Story

Customer success story

Magenta Telekom actions its vision for customer service
Fast Company Interview with LivePerson CEO Rob LoCascio

In the news

LivePerson CEO interviewed for Fast Company’s World’s Most Innovative Companies
Break Engagement Barriers With Proactive Mobile Messaging

Webinar

Break engagement barriers with proactive mobile messaging
LivePerson named a leader in the Forrester New Wave™ for Digital-First Customer Service Solutions

Report

LivePerson named a leader in the Forrester New Wave™ for Digital-First Customer Service Solutions
Retail Continuity Helping Customers And Staff

Webinar

Retail continuity: How to adapt to meet customer and staff needs
Scale Contact Center Capacity With Conversational Ai

Webinar

Contact center resilience: quickly scale capacity with Conversational AI
LivePerson’s Conversation Builder wins Stevie Award

In the news

Conversation Builder named best New Contact Center Solution at the Stevie Awards for Sales & Customer Service
The resilient contact center

Expert guide

Rapidly transition to an at-home workforce
Contact Center Resilience

Webinar

Contact center resilience: rapidly shifting to remote, digital care and sales
Contact Centers Coronavirus Management

Webinar

Operating contact centers during the coronavirus outbreak
LivePerson named to Fast Company’s Most Innovative Companies

In the news

LivePerson named one of Fast Company’s Most Innovative Companies in the World
Virgin Airlines Customer Care

Webinar

How Virgin Atlantic transformed customer care
Proactive messaging playbook

Expert guide

Get the Proactive Messaging playbook
Gett Success Story

Customer success story

Rideshare company Gett uses bots to answer 50% of customer questions, achieving 90% CSAT
Facebook Ads

Webinar

How to use new Facebook Conversational Ads to supercharge conversion
buddybank Success Story

Customer success story

The world’s first Conversational Bank
Open Universities Australia Success Story

Customer success story

OUA increases CSAT with LivePerson's Conversational AI
David's Bridal Success Story

Customer success story

David's Bridal uses Conversational Commerce to help customers plan the event of their dreams with ease
Social Connect

Webinar

Simplify customer care with social media, email, and messaging on one platform
Expert guide on Conversation Design

Expert guide

Expert guide on Conversation Design
Expert guide on becoming Conversational

Expert guide

Expert guide on becoming Conversational
Proactive Messaging

Webinar

Reach the masses with proactive two-way text messaging
The MDabroad Success Story

Customer success story

Global insurance partner uses WhatsApp to deliver premium patient services
How consumers view Conversational Commerce in 2019

Report

How consumers view Conversational Commerce in 2019
The Home Depot Canada Success Story

Customer success story

Conversational Commerce helps Home Depot customers build the home of their dreams
Study: Enhancing customer experience through automation, AI, and chatbots: A spotlight on travel and entertainment

Report

Study: Enhancing customer experience through automation, AI, and chatbots: A spotlight on travel and entertainment
LivePerson’s Conversational AI in the news

In the news

LivePerson’s Conversational AI in the news
Study: Improving customer experience through automation, AI, and chatbots: A spotlight on financial services

Report

Study: Improving customer experience through automation, AI, and chatbots: A spotlight on financial services
LivePerson CEO joins Mad Money to discuss transforming how brands communicate with customers

In the news

LivePerson CEO joins Mad Money to discuss transforming how brands communicate with customers
Study: Conquering customer demands through automation, AI, and chatbots: A spotlight on retail

Report

Study: Conquering customer demands through automation, AI, and chatbots: A spotlight on retail
The Wall Street Journal features LivePerson’s conversational design expertise

In the news

The Wall Street Journal features LivePerson’s conversational design expertise
CIO names LivePerson a top chatbot-building platform

In the news

CIO names LivePerson a top chatbot-building platform
LivePerson links with KDDI's corporate +Message service to launch conversational customer support over +Message

In the news

LivePerson links with KDDI's corporate +Message service to launch conversational customer support over +Message
Study: Use of automation, AI, and chatbots to improve customer engagements

Report

Study: Use of automation, AI, and chatbots to improve customer engagements
RIP websites: LivePerson CTO speaks at SXSW

In the news

RIP websites: LivePerson CTO speaks at SXSW
Frost & Sullivan names LivePerson winner of Customer Value Leadership Award

Report

Frost & Sullivan names LivePerson winner of Customer Value Leadership Award
CEO Robert LoCascio speaks with Bloomberg Businessweek

In the news

CEO Robert LoCascio speaks with Bloomberg Businessweek
How is Conversational Commerce growing across industries?

Report

How is Conversational Commerce growing across industries?
The RBS Success Story

Customer success story

RBS creates a personal mobile experience that allows consumers to be more connected than ever before
LivePerson CTO Alex Spinelli spoke with CIO Review

Report

"LivePerson understands what CIOs look for from cloud-based solutions providers." - CIO Review
CMI Group Success Story

Customer success story

The CMI Group makes debt collection friendlier and more efficient with SMS messaging
Bankwest Success Story

Customer success story

Bankwest drives world-class CSAT to 93% with in-app messaging
Virgin Atlantic Success Story

Customer success story

Virgin Atlantic routes travelers from IVR to SMS
LivePerson's platform enables T-Mobile customers to connect with their Team of Experts through messaging

Press release

LivePerson's platform enables T-Mobile customers to connect with their Team of Experts through messaging
Gender Biased Ai

Webinar

Gender bias in AI: What it is and how to stop it
Want better customer service? Don’t Call. Text.

In the news

Want better customer service? Don’t Call. Text.
How LivePerson powers Conversational Commerce

Report

How LivePerson powers Conversational Commerce
LivePerson brings Conversational Commerce to the ball game with Aramark

In the news

LivePerson brings Conversational Commerce to the ball game with Aramark
Conversations will eat the world

In the news

Conversations will eat the world
The great AI divide

Report

The great AI divide
Liberty Global Success Story

Press release

Liberty Global brings conversational two-way messaging to all 29 million customers
AI: a consumer perspective

Report

AI: a consumer perspective
Research report: Exploring brand loyalty in Australia

Report

Poor customer care could cost brands thousands per customer
LivePerson CEO on how AI, bots are changing the workforce

In the news

LivePerson CEO on how AI, bots are changing the workforce
The digital lives of millennials and Gen Z

Report

The digital lives of millennials and Gen Z
Sky UK success story

Customer success story

Sky UK actions its vision for customer service: “Believe in better”
The Royal Bank of Scotland Success Story

Press release

The Royal Bank of Scotland enhances customer service with "hybrid bots"
Bupa Success Story

Customer success story

As a global health insurance leader, Bupa increases customer satisfaction with LivePerson
Hawaiian Airlines Success Story

Press release

LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
Foxtel on Sky Business News

In the news

For Foxtel, messaging is “what feels right” to customers
How consumers view bots in customer care

Report

How consumers view bots in customer care
T-Mobile Success Story

Press release

LivePerson helps millions of T-Mobile customers message for service
Backcountry Success Story

Customer success story

Outdoor retailer Backcountry replicates the in-store experience online with LivePerson
The robots are coming, but not for me

Report

The robots are coming, but not for me