Resource library

Report
How is conversational commerce growing across industries?

Customer Success Story
Harvey Norman puts in-store expertise into consumers’ fingertips with messaging

Customer Success Story
RBS creates a personal mobile experience that allows consumers to be more connected than ever before

Report
"LivePerson understands what CIOs look for from cloud-based solutions providers." - CIO Review

Customer Success Story
The CMI Group makes debt collection friendlier & more efficient with SMS messaging

Customer Success Story
Bankwest drives world-class CSAT to 93% with in-app messaging.

Customer Success Story
Virgin Atlantic routes travelers from IVR to SMS

Customer Success Story
Buddybank - the world’s first conversational bank

Press Release
LivePerson's LiveEngage platform enables T-Mobile customers to connect with their Team of Experts through messaging

In the News
Want better customer service? Don’t Call. Text.


Report
How LivePerson powers conversational commerce

In the News
LivePerson brings conversational commerce to the ball game with Aramark

In the News
Conversations will eat the world

Report
The great AI divide

Press Release
Liberty Global brings conversational two-way messaging to all 29 million customers

Report
AI: a consumer perspective

Report
Poor customer care could cost brands thousands per customer

In the News
LivePerson CEO on How AI, Bots Are Changing the Workforce

Report
The digital lives of Millennials and Gen Z

Report
Generational differences in consumer banking preferences, perceptions, and habits

Customer Success Story
Sky UK actions its vision for customer service: “Believe in better”

Press Release
The Royal Bank of Scotland enhances customer service with "hybrid bots"

Customer Success Story
As a global health insurance leader, Bupa increases customer satisfaction with LiveEngage

Press Release
LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers

Report
Travelers prefer to receive airline notifications via messaging

In the News
For Foxtel, messaging is “what feels right” to customers

Report
How consumers view bots in customer care

Press Release
LivePerson helps millions of T-Mobile customers message for service

Report
How consumers view messaging in the customer care space

Customer Success Story
Outdoor retailer Backcountry replicates the in-store experience online with LiveEngage

Report