Resource library
Report
How is conversational commerce growing across industries?
Customer Success Story
RBS creates a personal mobile experience that allows consumers to be more connected than ever before
Report
"LivePerson understands what CIOs look for from cloud-based solutions providers." - CIO Review
Customer Success Story
The CMI Group makes debt collection friendlier & more efficient with SMS messaging
Customer Success Story
Bankwest drives world-class CSAT to 93% with in-app messaging.
Customer Success Story
Virgin Atlantic routes travelers from IVR to SMS
Customer Success Story
Buddybank - the world’s first conversational bank
Press Release
LivePerson's LiveEngage platform enables T-Mobile customers to connect with their Team of Experts through messaging
In the News
Want better customer service? Don’t Call. Text.
Report
How LivePerson powers conversational commerce
In the News
LivePerson brings conversational commerce to the ball game with Aramark
In the News
Conversations will eat the world
Report
The great AI divide
Press Release
Liberty Global brings conversational two-way messaging to all 29 million customers
Report
AI: a consumer perspective
Report
Poor customer care could cost brands thousands per customer
In the News
LivePerson CEO on How AI, Bots Are Changing the Workforce
Report
The digital lives of Millennials and Gen Z
Report
Generational differences in consumer banking preferences, perceptions, and habits
Customer Success Story
Sky UK actions its vision for customer service: “Believe in better”
Press Release
The Royal Bank of Scotland enhances customer service with "hybrid bots"
Customer Success Story
As a global health insurance leader, Bupa increases customer satisfaction with LiveEngage
Press Release
LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
Report
Travelers prefer to receive airline notifications via messaging
In the News
For Foxtel, messaging is “what feels right” to customers
Report
How consumers view bots in customer care
Press Release
LivePerson helps millions of T-Mobile customers message for service
Report
How consumers view messaging in the customer care space
Customer Success Story
Outdoor retailer Backcountry replicates the in-store experience online with LiveEngage
Report