Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.
BotStudio makes bot-building easy
BotStudio extends bot-building capabilities beyond the traditional developer. Non-technical employees like content creators and customer care professionals are now empowered to build and optimize bots with the ability to customize pre-built bot templates or to create brand new bots from scratch. Our intuitive and user-friendly BotStudio makes everything from configuring intents to dialogue flows seamless.
AI management console will transform your operations
Harness the power of the AI management console and turn contact center agents into bot managers, enabling them to cover more than 10x the ground of a single human agent. Bot managers have an entire toolkit at their disposal including real-time sentiment analysis used to determine when consumers are having a poor experience so they can intervene immediately — while bots observe to learn and improve performance over time.
Conversational analytics dashboard tracks performance
The conversational analytics dashboard has something for everyone. Whether you’re in marketing, customer care or IT, this robust set of reports helps gauge ROI through metrics like conversions and containment. And you can understand customer satisfaction in real time through a combination of sentiment scores and conversation survey results.