AI-powered chatbots

Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.

AI-powered chatbots
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Get up and running quickly with pre-built bots

With 20 years of messaging transcript data, LivePerson has mapped detailed consumer intents for each industry. We’ve developed ready-to-go bot templates for industry-specific use cases which include pre-configured intents and dialogue flows along with necessary integrations into back office systems. With advanced natural language processing capabilities, you can rest assured that consumer inquiries will trigger the right bot responses for a seamless conversational experience on the most popular messaging channels.

Pre-built bots

BotStudio makes bot-building easy

BotStudio extends bot-building capabilities beyond the traditional developer. Non-technical employees like content creators and customer care professionals are now empowered to build and optimize bots with the ability to customize pre-built bot templates or to create brand new bots from scratch. Our intuitive and user-friendly BotStudio makes everything from configuring intents to dialogue flows seamless.

BotStudio

AI management console will transform your operations

Harness the power of the AI management console and turn contact center agents into bot managers, enabling them to cover more than 10x the ground of a single human agent. Bot managers have an entire toolkit at their disposal including real-time sentiment analysis used to determine when consumers are having a poor experience so they can intervene immediately — while bots observe to learn and improve performance over time.

AI management console