Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.
Conversation Builder makes bot-building easy
Conversation Builder extends bot-building capabilities beyond the traditional developer. Non-technical employees like content creators and customer care professionals are now empowered to build and optimize bots with the ability to customize pre-built bot templates or to create brand new bots from scratch. Our intuitive and user-friendly Conversation Builder makes everything from configuring intents to dialogue flows seamless. Learn more ›
Real-time intent analysis for improved customer interactions
LivePerson’s Intent Manager uses AI to examine consumer conversations, identify intents in real time, and deliver actionable insights for brands to quickly optimize messaging and automation operations.
It features a holistic dashboard that makes it easy to discover and define intents, prioritize intents with the highest impact, and measure how well specific intents are handled throughout the entire consumer journey. Learn more ›
Maven AI understands, recommends, and learns
We connect every step of the consumer journey to our proprietary AI, Maven. Maven uses advanced Natural Language Understanding to detect intents and dynamically routes conversations to the best chatbot or human agent based on intent, context, and predictive attributes.
Maven Assist analyzes active conversations to recommend the optimal content and chatbots for human agents to use to resolve consumer inquiries. Maven learns over time to continually improve routing and recommendations, enhancing efficiency and outcomes with highly personalized consumer experiences. Learn more.
Conversational Intelligence dashboard tracks performance
The conversational analytics dashboard has something for everyone. Whether you’re in marketing, customer care or IT, this robust set of reports helps gauge ROI through metrics like conversions and containment. And you can understand customer satisfaction in real time through a combination of sentiment scores and conversation survey results.