About us

LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.

LivePerson has been innovating digital connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Since then, it’s been driving consumer communication technology through the evolution of predictive intelligence and customer transcript insights.

LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands. 

Our leadership

Robert LoCascio

Founder and Chief Executive Officer

Robert LoCascio is the founder of LivePerson, Inc. and has been its chief executive officer since its inception in 1995. His mission is to make life easier by transforming how people communicate with brands. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in intelligent engagement solutions, currently serving over 18,000 clients, with 1,000 employees and offices across the globe. Robert is one of the longest-standing founding CEOs of a tech company today.

Robert’s interests extend beyond his business and reflect his close ties to New York City. He is a founding member of the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 40,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

Daniel Murphy

Chief Financial Officer

Dan brings to LivePerson more than 20 years of broad experience in senior management, corporate finance, and accounting roles. As the chief financial officer, he is responsible for the financial, operational, and administrative procedures of the company.

Prior to joining LivePerson, Dan served as CFO at Conductor, Inc., a maker of a SaaS platform focused on search engine optimization for enterprise customers, and also served as SVP and chief financial officer of Marketing Technology Solutions. Prior to that, he spent 13 years at Thomson Financial (now Thomson Reuters), a leading global information services company, where he held several management and finance roles of increasing responsibility and complexity, serving as CFO of multiple business units, including the then-$1.6 billion Sales, Marketing, and Services Organization for the financial services vertical, and supporting many successful acquisitions as well as integrations of new products and businesses.

Dan received a bachelor's degree in business administration from Saint Bonaventure University.

Eran Vanounou

Chief Technology Officer

Eran leads LivePerson’s global technology operations, product, and R&D organizations.

Prior to LivePerson, Eran served as general manager of the product and technology unit at NICE Systems, where he led the enterprise product portfolio. Prior to that, Eran spent nearly eight years at Sun/Oracle, where he led the mobile and embedded technologies business unit, across nine countries, and went on to become the general manager of the Sun/Oracle R&D center in Israel during the last four years of his tenure. Prior to Sun/Oracle, Eran was one of LocatioNet's founders, where he established and led its R&D division.

Eran holds a BA in computer science and business administration from Interdisciplinary University in Israel and is a graduate of the Israeli Naval Officers Academy.

Manlio Carrelli

EVP, Enterprise Business Group

Manlio oversees the company's flagship enterprise software business worldwide. He previously served as CEO for multiple consumer and business messaging companies he helped launch. These companies include fast-growing team locator app FreshTeam and KeKu, a profitable VoIP app that connects millions of people around the world for low-cost calls using its patented technology.

Prior to KeKu, Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world's largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carrelli Group, where, with a team of consultants, he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.

Prior to TradeCard, Manlio was a marketing director at Managed Objects, where he played a critical role in developing the concepts behind Business Service Management — an enterprise software market that generates billions of dollars in annual license revenue. Managed Objects was acquired by Novell.

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel

Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Avi Kedmi

EVP, Commercial Business Group

Avi oversees LivePerson’s global commercial business group which is focused on growing mid-market and small business accounts through direct and indirect channels. Avi previously led global customer success at LivePerson — and during his first years at the company, he served as the VP of Product where he led the development of the LiveEngage platform.

Prior to joining LivePerson, Avi was the CEO of Amadesa, which he founded in 2005 and was acquired by LivePerson in 2012.

Avi holds an MBA from the Kellogg-Recanati International Executive Program and graduated cum laude in computer science from the Interdisciplinary Center Herzliya.

Marc Hayes

VP, Product and Strategy

Marc heads up the global distribution group, which is responsible for enabling LivePerson brands to engage consumers in emerging messaging media, including Apple Business Chat, Facebook Messenger, Google Home, Google My Business, Google Rich Business Messaging, WhatsApp, and more.

Prior to joining LivePerson, Marc was the founder of Contact At Once!, which was acuired by LivePerson in 2014. He was previously an associate partner with Accenture responsible for messaging and eCRM practice areas. Marc graduated from Clemson University.

Board of directors

Robert LoCascio

Chairman of the Board, Chief Executive Officer, LivePerson, Inc.

Peter Block

Author, Consultant, and Partner in Designed Learning, Inc.

Kevin C. Lavan

Senior Vice President, Worldwide Controller of IMG

Jill Layfield

Chief Executive Officer, Tamara Mellon

Fred Mossler

Former Zappos Visionary, Entrepreneur, and Investor

William G. Wesemann

Independent Consultant

People and culture

Our global team of 1,000+ experts is committed to our mission of making life easier by transforming how people communicate with brands. Every LivePerson employee across our 13 offices worldwide works by the same standards to ensure our customers get the best possible product and service.

Our headquarters are in New York City, with technology hubs in Israel; Mannheim, Germany; Mountain View, California; and Atlanta, Georgia.

Careers at LivePerson