About us

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our conversational platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020.

LivePerson has been innovating conversational connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Today, we’re driving the new conversational era by helping the world’s largest brands connect with their customers at scale through AI-powered messaging.

Our executive team

Robert LoCascio

Founder and Chief Executive Officer

Robert LoCascio is the founder of LivePerson, Inc. and has been its chief executive officer since its inception in 1995. His mission is to make life easier by transforming how people communicate with brands. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in intelligent engagement solutions, currently serving over 18,000 clients, with 1,300 employees and offices across the globe. Robert is one of the longest-standing founding CEOs of a tech company today.

Robert’s interests extend beyond his business and reflect his close ties to New York City. He is a founding member of the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 70,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

John Collins

Chief Financial Officer

Drawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.

John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Alex Spinelli

Chief Technology Officer

Alex leads the technology organization at LivePerson, overseeing all R&D globally. Prior to LivePerson, he was global head of Alexa OS for Amazon.com, running a large, distributed team of developers around the world, and leading the development of the core software systems and capabilities that underpin the Alexa platform.

Before joining Amazon, Alex served as CTO of McCann Worldgroup — one of the world’s largest marketing organizations with 24,000 staff across more than 100 countries — and CTO for North America and Asia-Pacific at AXA Technologies, where he built large-scale grid computing for predictive modeling. At Thomson Reuters, he oversaw product and technology for news and media, including real-time, AI-driven news curation for financial professionals.

He has also held executive technology leadership positions at TheStreet.com and MTV Networks as CTO of Comedy Central. Alex started his career as an engineer in New York City, working on real-time data feeds. He has an MBA from Duke University.

Manlio Carrelli

EVP, Enterprise Business Group

Manlio oversees the company's flagship enterprise software business worldwide. He previously served as CEO for multiple consumer and business messaging companies he helped launch. These companies include fast-growing team locator app FreshTeam and KeKu, a profitable VoIP app that connects millions of people around the world for low-cost calls using its patented technology.

Prior to KeKu, Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world's largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carrelli Group, where, with a team of consultants, he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.

Prior to TradeCard, Manlio was a marketing director at Managed Objects, where he played a critical role in developing the concepts behind Business Service Management — an enterprise software market that generates billions of dollars in annual license revenue. Managed Objects was acquired by Novell.

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel

Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Avi Kedmi

EVP, Commercial Business Group

Avi oversees LivePerson’s global commercial business group which is focused on growing mid-market and small business accounts through direct and indirect channels. Avi previously led global customer success at LivePerson — and during his first years at the company, he served as the VP of Product where he led the development of the LiveEngage platform.

Prior to joining LivePerson, Avi was the CEO of Amadesa, which he founded in 2005 and was acquired by LivePerson in 2012.

Avi holds an MBA from the Kellogg-Recanati International Executive Program and graduated cum laude in computer science from the Interdisciplinary Center Herzliya.

Marc Hayes

VP, Product and Strategy

Marc heads up the global distribution group, which is responsible for enabling LivePerson brands to engage consumers in emerging messaging media, including Apple Business Chat, Facebook Messenger, Google Home, Google My Business, Google Rich Business Messaging, WhatsApp, and more.

Prior to joining LivePerson, Marc was the founder of Contact At Once!, which was acquired by LivePerson in 2014. He was previously an associate partner with Accenture responsible for messaging and eCRM practice areas. Marc graduated from Clemson University.

Leadership

Jeff Balancio Head of Transformation and Business Operations
Joe Bradley LivePerson Chief Scientist
Adam Canter SVP, North America
Tom Karrat SVP, Commercial Sales
Yuval Matalon General Manager, Israel, LivePerson

Board of directors

Robert LoCascio

Chairman of the Board, Chief Executive Officer, LivePerson, Inc.

Peter Block

Author, Consultant, and Partner in Designed Learning, Inc.

Kevin C. Lavan

Senior Vice President, Worldwide Controller of IMG

Jill Layfield

Chief Executive Officer, Tamara Mellon

Fred Mossler

Former Zappos Visionary, Entrepreneur, and Investor

William G. Wesemann

Independent Consultant

People and culture

Our global team of 1,000+ experts is committed to our mission of making life easier by transforming how people communicate with brands. Every LivePerson employee across our 20 offices worldwide works by the same standards to ensure our customers get the best possible product and service.

Our guiding principles

LivePerson has been innovating how people communicate with brands for the past 20+ years. Its founder, Robert LoCascio, is still at the helm today, making him one of the longest-standing founding CEOs in the industry. Our global team of 1,000+ experts use the following principles to guide our daily actions in pursuit of our mission: to make life easier by transforming how people communicate with brands.

01

We must be experts.

Guiding Principle 1

As a pre-eminent brand, we must be experts. Every touchpoint with LivePerson should showcase our expertise and leadership.

Lead by example and be an expert.

02

We start from the intent.

Guiding Principle 2

We work backwards from the customer need or problem.

Write the press release first.

03

We obsess over the customer.

Guiding Principle 3

We are relentless in working to make our customers businesses better.

Always put the customer first.

04

We are system thinkers.

Guiding Principle 4

We build systems and frameworks that will result in maximum output of the team.

Be a systems thinker.

05

We are decisive.

Guiding Principle 5

We move quickly and with purpose.

Favor a bias for action.

06

We are strong team players.

Guiding Principle 6

We engage employees and expect peers to be accountable to each other.

Leverage the collective intellect of the team.

07

We disagree but commit.

Guiding Principle 7

We listen to and challenge one another, find the best solution, and get behind our decision.

Speak up and then align.

08

We work through adversity.

Guiding Principle 8

Challenges are often the path to extraordinary outcomes.

Embrace uncertainty.

09

We test and learn.

Guiding Principle 9

We are exhaustive in our testing before deploying to our customers.

Never look like an amateur.

10

We are data-driven.

Guiding Principle 10

We use quantitative thinking and data to inform decisions.

In data we trust.

11

We are curious.

Guiding Principle 11

We constantly find ways to acquire new knowledge and expertise.

Be an expert and share what you learn.

12

We learn from mistakes.

Guiding Principle 12

We push ourselves to do new things that don't always work out.

We make mistakes and learn from them.

13

We maintain high standards.

Guiding Principle 13

We focus on what is critical, set high standards, and continually raise the bar.

Never accept mediocre work.

Join our team

Our headquarters are in New York City, with technology hubs in Israel; Mannheim, Germany; Mountain View, California; Atlanta, Georgia; and Seattle, Washington.

Careers at LivePerson