LIVEPERSON for healthcare
Improve customer experiences in the healthcare industry
Empower patients, members, providers, and clients to become and stay their healthiest, while improving the customer experience. Our trusted Conversational AI and machine-learning healthcare chatbot technology help handle critical conversations in the most convenient ways during an individual’s health journey.Get a demo
Streamline operations and optimize administrative costs with AI-powered healthcare chatbot support
Whether deflecting customers from Interactive Voice Response (IVR) to an asynchronous communication channel of their choice, or replacing dead-end notifications with two-way proactive messaging, the ability to connect in everyday, customer-preferred communications channels leads to faster inquiry resolution. Plus, a healthcare chatbot can cover most basic customer inquiries at scale, reserving live agents for more complex issues.
reduced operational cost
higher CSAT vs. voice
Products that improve customer connections — and conversions
An AI platform that triages patient requests to help improve health outcomes
Start delivering truly authentic intent-driven conversations, supported by healthcare chatbot technology, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
Modernize your customer experience with voice and digital
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.