LIVEPERSON for healthcare
Improve customer experiences in the healthcare industry
Empower patients, members, providers, and clients to become and stay their healthiest, while improving the customer experience. Our trusted Conversational AI and machine-learning healthcare chatbot technology help handle critical conversations in the most convenient ways during an individual’s health journey.
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Streamline operations and optimize administrative costs with AI-powered healthcare chatbot support
Whether deflecting customers from Interactive Voice Response (IVR) to an asynchronous communication channel of their choice, or replacing dead-end notifications with two-way proactive messaging, the ability to connect in everyday, customer-preferred communications channels leads to faster inquiry resolution. Plus, a healthcare chatbot can cover most basic customer inquiries at scale, reserving live agents for more complex issues.
50%
reduced operational cost
2x
agency efficiency
20%
higher CSAT vs. voice
More ways to transform healthcare with Conversational AI
Lower agent attrition
Create a more agile healthcare contact center that unlocks efficiency and improves agent and customer experiences without increasing headcount.
Increase response rates
Reaching your patients in the asynchronous messaging channels they use every day, means your agents can take on more conversations at once.
Protect patient data
HIPAA-compliant data centers ensure the security of patient data, even when using messaging channels like WhatsApp, Apple Messages for Business, and more.
Products that improve customer connections — and conversions
Conversational Cloud®
An AI platform that triages patient requests to help improve health outcomes
Start delivering truly authentic intent-driven conversations, supported by healthcare chatbot technology, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
voice AI
Modernize your customer experience with voice and digital
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.
Conversational intelligence
Unlock the power of analytics
Harness the data across your conversational interfaces to drive patient insights, cost savings, and growth.
