LIVEPERSON for healthcare
Improve customer experiences in the healthcare industry
Empower patients, members, providers, and clients to become and stay their healthiest, while improving the customer experience. Our trusted Conversational AI and machine-learning healthcare chatbot technology help handle critical conversations in the most convenient ways during an individual’s health journey.
Streamline operations and optimize administrative costs with AI-powered healthcare chatbot support
Whether deflecting customers from Interactive Voice Response (IVR) to an asynchronous communication channel of their choice, or replacing dead-end notifications with two-way proactive messaging, the ability to connect in everyday, customer-preferred communications channels leads to faster inquiry resolution. Plus, a healthcare chatbot can cover most basic customer inquiries at scale, reserving live agents for more complex issues.
50%
reduced operational cost
2x
agency efficiency
20%
higher CSAT vs. voice
More ways to transform healthcare with Conversational AI
Lower agent attrition
Create a more agile healthcare contact center that unlocks efficiency and improves agent and customer experiences without increasing headcount.
Increase response rates
Reaching your patients in the asynchronous messaging channels they use every day, means your agents can take on more conversations at once.
Protect patient data
HIPAA-compliant data centers ensure the security of patient data, even when using messaging channels like WhatsApp, Apple Messages for Business, and more.
Products that improve customer connections — and conversions
Conversational Cloud®
An AI platform that triages patient requests to help improve health outcomes
Start delivering truly authentic intent-driven conversations, supported by healthcare chatbot technology, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
voice solutions
Modernize your customer experience with voice and digital
Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.
success services
Deliver richer customer experiences with help from the experts
Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.
BELLA Health™
Help employees and customers feel secure about your health protocols
Ensuring peace of mind as employees return to physical spaces is paramount to employee productivity and confidence. BELLA Health™ has a complete program of current and verified COVID testing, health checks, and vaccination reporting to help do just that.
Why LivePerson
Curiously Human™ AI
Data that counts
Values that matter
Curiously Human™ AI
IQ plus EQ, nice to meet you
We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.
Learn more about Curiously HumanData that counts
Data is the fuel for our AI engine
We are the only AI engine built from the ground up for conversational engagements across ecosystems and we have massive scale. We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal.
Explore how our data drives immediate outcomesValues that matter
Dream big. Help others. Pursue expertise. Own it.
Our four values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,700 employees through 25 years of building community one intention at a time.
Discover more about our values
