LIVEPERSON for healthcare

Improve customer experiences in the healthcare industry

Empower patients, members, providers, and clients to become and stay their healthiest, while improving the customer experience. Our trusted Conversational AI and machine-learning healthcare chatbot technology help handle critical conversations in the most convenient ways during an individual’s health journey.

healthcare chatbot sends push notification

Streamline operations and optimize administrative costs with AI-powered healthcare chatbot support

Whether deflecting customers from Interactive Voice Response (IVR) to an asynchronous communication channel of their choice, or replacing dead-end notifications with two-way proactive messaging, the ability to connect in everyday, customer-preferred communications channels leads to faster inquiry resolution. Plus, a healthcare chatbot can cover most basic customer inquiries at scale, reserving live agents for more complex issues.

50%

reduced operational cost

2x

agency efficiency

20%

higher CSAT vs. voice

More ways to transform healthcare with Conversational AI

Lower agent attrition

Create a more agile healthcare contact center that unlocks efficiency and improves agent and customer experiences without increasing headcount.

Increase response rates

Reaching your patients in the asynchronous messaging channels they use every day, means your agents can take on more conversations at once. 

Protect patient data

HIPAA-compliant data centers ensure the security of patient data, even when using messaging channels like WhatsApp, Apple Messages for Business, and more. 

Products that improve customer connections — and conversions

Conversational Cloud

Conversational Cloud®

An AI platform that triages patient requests to help improve health outcomes

Start delivering truly authentic intent-driven conversations, supported by healthcare chatbot technology, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

Discover Conversational Cloud
Voice AI solutions blue

voice solutions

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI. 

Learn about Voice Solutions
Success Services

success services

Deliver richer customer experiences with help from the experts

Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.

Transform with Success Services
BELLA Health corporate COVID testing program

BELLA Health™

Help employees and customers feel secure about your health protocols

Ensuring peace of mind as employees return to physical spaces is paramount to employee productivity and confidence. BELLA Health™ has a complete program of current and verified COVID testing, health checks, and vaccination reporting to help do just that. 

Visit BELLA Health

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
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