SIMULATIONSConversation Simulator prepres human agents and AI agents for every customer interaction
Create on-demand customer interactions that prepare human and AI agents faster while stress-testing AI flows before deployment. Train, evaluate, verify, and validate performance in a risk-free environment that mirrors real-world complexity.
Get a demoTraining and testing that addresses
your biggest operational challenges
Accelerate
human agent onboarding and skill development
Validate
AI agents systems before customer deployment
Strengthen
compliance and risk management
Building contact center readiness through conversation simulation
Generate realistic customer scenarios that develop agent skills, validate bot performance, and stress-test compliance without impacting actual customers.
Estimated impact on performance and costs
30%
reduction in agent ramp time
$3,500 USD
onboarding savings per agent
60%
faster bot testing cycles
Prepare for every conversation before it happens with Conversation Simulator
Train human agents faster
Create synthetic customers that feel incredibly real, built on LivePerson’s decades of conversational experience. Agents train with lifelike personas like ‘Frustrated Payer,’ practicing compliance and empathy in a safe environment.
Review transcripts and metrics to identify gaps before real customer interactions, slashing onboarding costs.
Test AI agents and bots reliably at scale
Run multiple simulated conversations simultaneously to validate bot performance across edge cases, stress-test intent accuracy, and catch errors in logic or tone.
Test guardrails and compliance handling before deployment to reduce risk and cut validation time by 60%.
Scale qualitative QA consistently
Design detailed customer personas like “Busy Parent” or “Skeptical Shopper” to simulate real behavioral patterns across channels.
Evaluate conversation quality, compliance adherence, and customer experience with comprehensive transcript analysis that works across every location and interaction type.
Built to solve problems across your entire operation
Whether you’re preparing new agents, launching conversational AI, or ensuring consistent quality across channels, Conversation Simulator provides the testing environment your team needs.
Accelerate
human agent onboarding and skill development
Validate
AI agents systems before customer deployment
Strengthen
compliance and risk management
