whitepaperConnected experiences lead the retail digital transformation
The retail industry is changing faster than ever. While online sales exceeded in-store purchases in 2024, over 80% still happen in physical stores — and Gen-Z prefers that in-store experience. The challenge: How do you deliver seamless, personalized experiences when customer expectations are rising, staffing shortages persist, and legacy systems weren’t built for relationships?
Our latest whitepaper is your essential guide to leading this new retail digital transformation.
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Transform relationships. Empower your workforce. Reimagine retail.
Discover how retailers are breaking through traditional limitations to create connected experiences that drive measurable business results. Whether you’re an executive, digital strategy leader, or operations manager in the retail sector — from luxury and fashion to grocery and pharmacy — this guide provides the framework and practical steps you need for successful retail digital transformation.
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What you’ll learn
In this comprehensive guide, we’ll explore how retailers are overcoming traditional barriers to create customer experiences that drive revenue growth, operational efficiency, and customer loyalty across every touchpoint.
Why traditional retail approaches are failing
Understand the 3 core challenges reshaping retail: shifting demographics toward digital-first customers and employees, growing demand for personalization that can increase basket size by 40%, and persistent staffing shortages requiring new approaches to workforce engagement.
The Gen-Z paradox that’s redefining in-store experience
Explore why up to 58% of Gen-Z shoppers prefer in-store experiences — and how 90% use mobile devices / digital technologies while shopping in physical locations, creating unprecedented opportunities for retailers who can blend online and offline channels seamlessly.
Strategies that engage associates for retention and revenue growth
Learn why associate experience is now a competitive advantage, and how empowering frontline staff with digital tools drives retention, employee and customer satisfaction, and loyalty.
How to break down silos and modernize legacy systems
Uncover strategies to overcome outdated technologies and fragmented teams across the supply chain that hinder unified experiences — and how to build agile, experience-first retail operations.
Your roadmap to retail digital transformation success
Follow a proven framework for assessing opportunities, prioritizing investments, and managing change — with specific use cases across the retail industry. Learn common pitfalls to avoid and the key metrics that actually drive transformation success.
AI and automation strategies that deliver measurable ROI
Identify the artificial intelligence and automation strategies delivering fast, measurable ROI — from conversational AI that increases customer engagement conversion rates to workflow automation that boosts associate productivity and reduces operational costs.
Discover how the most innovative retail businesses thrive in the digital age
