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LivePerson recognized as Leader in six G2 Winter 2026 categories
January 14, 2026 • 4 minutes
When thousands of software users share their experiences, patterns emerge. This past quarter, those patterns pointed to LivePerson as a Leader in conversational AI and customer engagement.
G2’s Winter 2026 Grid® reports, released in December, named LivePerson a Leader in six categories. In total, LivePerson earned 33 awards, including recognition for implementation speed and user adoption across enterprise and mid-market segments.
What the Grid Leader designation means
G2 is the world’s largest and most trusted software marketplace. G2’s Grid methodology aggregates verified customer reviews and market data to calculate two scores: satisfaction and market presence. Companies that score high in both dimensions earn the Leader quadrant placement.
For the Winter 2026 reports, G2 placed LivePerson as a Leader in these categories:
- AI Agents
- Agentic AI
- Customer Service Automation
- AI Agents for Business Operations
- Bot Platforms
- Conversation Intelligence
We also secured the Americas Regional Grid Leader award for Conversational Support, along with Easiest Setup and Fastest Implementation badges in that category.
Why customers choose predictable AI
Eliminating the unpredictability that often blocks AI adoption at scale is a core differentiator for LivePerson. The platform lets businesses test AI performance, protect their brand, prove ROI, and deliver accurate responses when customers need them.
That validation layer matters because enterprises can’t afford to guess whether their AI will work correctly. Reading through the reviews, customers highlighted capabilities that support this approach: real-time monitoring and analytics that provide visibility into AI performance, multi-channel orchestration that connects to existing infrastructure, and AI interactions that maintain quality at scale.
The Winter 2026 recognition for implementation speed and ease of setup reflects this philosophy. Businesses need systems that integrate with existing channels and infrastructure without forcing a complete rebuild.
Why customers choose predictable AI
The awards this quarter span different business sizes and use cases. LivePerson was honored with Leader badges for both Enterprise and Mid-Market segments, along with Highest User Adoption recognition in both categories. Additional awards included:
- Fastest Implementation
- Easiest Setup (Enterprise)
- Easiest Admin (Enterprise)
- High Performer
- Regional Leader
These distinctions come from the people actually using the platform. One enterprise call center manager noted the platform’s “ease of implementation” and praised “the freedom to create to your specifications and not [just] what’s provided.”1 That flexibility shows up in how quickly customers can deploy and customize the platform for their specific needs.
Why customers choose predictable AI
The world’s most valuable brands partner with LivePerson to transform customer experience from an operational expense into a revenue driver. By catching issues before they escalate, we enable conversations that resolve problems faster, generate more revenue, and give agents the tools to perform at their best.
As one business development manager described it, the platform “allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.” That shift from reactive support to proactive problem-solving is what transforms CX from a cost center into a revenue driver.
Our platform powers nearly a billion conversational interactions each month, creating a dataset that reveals patterns invisible in smaller sample sizes. Those insights help brands continuously improve their customer experience while measuring the business impact of every conversation.
Looking at the G2 reviews
G2 publishes all customer reviews publicly, and reading them provides useful context beyond the numerical scores. Users highlight different aspects of the platform depending on their role and priorities. You can explore the full collection of LivePerson reviews on our G2 profile at g2.com/products/liveperson/reviews.
The Winter 2026 results reflect the work our team has been doing to deliver AI that businesses can verify at scale. Customer feedback drives our product roadmap, and recognition like this validates that we’re solving real problems for the brands we serve.
Check out our previous G2 awards and G2 grid recognitions, and schedule a demo to learn more about how our conversational AI platform can deliver predictable results for your business.
