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LivePerson named a Leader across 4 G2 Grid® reports for digital customer conversations

Leader badge for the spring 2024 G2 Grid Reports, indicating high customer satisfaction

LivePerson, enterprise leader in digital customer conversations, announced that it has been named a Leader in the G2 Grid® reports for Bot Platforms, Chatbots, Conversational Marketing, and Live Chat. These recognitions are based on data aggregated from business reviews and user responses to questions on G2, the world’s largest and most trusted software marketplace. 

LivePerson also achieved best-in-class rankings in G2’s implementation and usability indices across AI and digital customer conversation categories, including accolades for:

  • Best Meets Requirements
  • Easiest Setup
  • Easiest Admin
  • Easiest to Use

What do these Grid Report and Index ratings actually mean?

Like all G2 awards, G2 Grid reports represent the voices of real customers, and are meant to help technology buyers select the best products and services for their businesses and learn from peers with similar experiences. Products in the report Leader quadrant are rated highest by G2 users and achieve high market presence scores. Basically, market presence is a measure of how well a business is doing in the marketplace, including factors like customer satisfaction and brand recognition.

“At LivePerson, we form deep partnerships with our enterprise customers so we can build the solutions that best suit their needs — which means we’re very proud to have earned these G2 recognitions based on their direct feedback,” said John Sabino, CEO of LivePerson. “Our position as a Leader across multiple G2 Grid reports reflects how we work hand-in-hand with our customers to design digital transformation strategies that work for their unique requirements and priorities.” 

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.” 

In G2 reports, “bot platforms” are defined as tools used to build and deploy an AI chatbot, “chatbots” are defined as virtual assistants that conduct tasks or provide information, “conversational marketing” is defined as engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers, and “live chat” is defined as messaging with website visitors in real time via chat windows.

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