In the News
LivePerson named a Leader across multiple G2 Grid® reports for digital customer conversations
July 19, 2024
LivePerson, enterprise leader in digital customer conversations, announced that it has been named a Leader in the G2 Grid® reports for Bot Platforms, Chatbots, Conversational Marketing, and Live Chat. These recognitions are based on data aggregated from business reviews and user responses to questions on G2, the world’s largest and most trusted software marketplace.
LivePerson also achieved multiple software awards across artificial intelligence categories like Virtual Assistant and Bot Platform, including accolades for:
- Easiest Admin
- Easiest Setup
- Easiest to Use
What do these Grid Report and Index ratings actually mean?
Like all G2 awards, G2 Grid reports represent the voices and experiences of real customers, and are meant to help technology buyers select the best software companies for their businesses. Software products, services, and vendors in the “Leader Quadrant” are rated highest by G2 users and achieve high scores with market presence data. Market presence scores are calculated based on how well a business is doing in the marketplace during an evaluation period, including factors like customer satisfaction and brand recognition.
“At LivePerson, we work closely with our clients to help them realize the true value of AI when it comes to connecting brands and their customers: using it to power digital conversations,” said John Sabino, CEO of LivePerson. “We’re honored to be named a Leader in several of this season’s G2 Grid reports, an achievement made even more meaningful because it’s based on our customers’ direct feedback.”
“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”
In G2 reports, “bot platforms” are defined as tools used to build and deploy an AI chatbot, “conversational marketing” is defined as the ability to connect and engage potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers, and “live chat” is defined as messaging with website visitors in real time via chat windows.
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