A powerful workspace to manage agents, bots, and conversations

Whether you’re in the office, at home, or on-the-go, our cloud-based workspace makes it easy to manage everything conversational.

User managing on the Conversational Cloud workspace

A single place to manage every conversation

Our conversational agent workspace makes your team more efficient, surfacing interactions from emails, social media, messaging apps, and more. Conversation history, consumer details, and other information is available in a single view, with dynamic prioritization that allows agents to manage multiple concurrent conversations efficiently.

View where you can view and manage all conversations

Recommended actions amplify agent productivity

Agent Assist suggests the best content or bot to handle a consumer’s intent. Recommendations are presented directly in the conversation flow to speed responses. Agent Assist uses machine learning to improve over time.

Mobile app offers on-the-go access

The mobile app gives agents access to Conversation Manager from any iOS or Android device. It’s simple, intuitive, and requires minimal training to get up to speed. It’s great way to upskill in-store staff to handle messaging conversations quickly.

Showing how Conversation Manager can be used on mobile devices

Monitor chatbot and agent performance in real time

Conversation Manager gives managers visibility into performance metrics for agents, chatbots, and every single conversation. It also alerts them to conversations that require immediate attention with the ability to directly intervene as needed.

View of agent and chatbot performance in Conversation Manager