Whether you’re in the office, at home, or on-the-go, our cloud-based workspace makes it easy to manage everything conversational.
Our conversational agent workspace makes your team more efficient, surfacing interactions from emails, social media, messaging apps, and more. Conversation history, consumer details, and other information is available in a single view, with dynamic prioritization that allows agents to manage multiple concurrent conversations efficiently.
Agent Assist suggests the best content or bot to handle a consumer’s intent. Recommendations are presented directly in the conversation flow to speed responses. Agent Assist uses machine learning to improve over time.
The mobile app gives agents access to Conversation Manager from any iOS or Android device. It’s simple, intuitive, and requires minimal training to get up to speed. It’s great way to upskill in-store staff to handle messaging conversations quickly.
Conversation Manager gives managers visibility into performance metrics for agents, chatbots, and every single conversation. It also alerts them to conversations that require immediate attention with the ability to directly intervene as needed.
Configure, detect, and analyze consumer intents in real time.
Easily build automated conversation flows with our comprehensive and intuitive point-and-click interface.
Use intent and contextual data to determine the best bot, agent, or other resource to handle a conversation.