conversation managerA powerful agent workspace to manage human and bot conversations
Whether you’re in the office, at home, or on-the-go, our cloud-based agent workspace makes it easy to manage everything conversational.
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A single place to manage every conversation
Our agent workspace makes your entire contact center team more efficient, surfacing customer interactions from messaging channels, apps, social media, and more in one spot — making customer experiences and agent workflows easier to manage. Provide agents with quick access to conversation history, consumer details, and other customer information in a single view, with dynamic prioritization that allows agents to manage multiple concurrent conversations efficiently.
Recommended actions amplify agent productivity
Conversation Assist suggests the best content or bot to handle a consumer’s intent. Recommendations are presented directly in the conversation flow to speed agent responses, and Conversation Assist uses machine learning to improve over time.
Mobile app offers on-the-go access
Give the agent experience a convenience boost with a mobile app that gets you access to Conversation Manager from any iOS or Android device. It’s simple, intuitive, and requires minimal training to get up to speed. It’s great way to upskill in-store staff to handle messaging conversations quickly and can allow more flexibility for remote teams.
Monitor chatbot and agent performance in real time
Conversation Manager gives managers visibility into performance metrics for agents, chatbots, and every single conversation in one place. It also alerts them to conversations that require immediate attention with the ability to directly intervene as needed, especially helpful when managing contact center agents.
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