Anna Folinsky

Data Operations Manager

Currently a data operations manager at Surge AI, Anna was previously a Principal Taxonomist at LivePerson. Human expertise, like hers, powers AI and machine learning systems. At LivePerson, she worked in human data labeling for machine learning models, which included developing sets of labels, instructions, tooling requirements, and timelines, and ensuring that data gathering is aligned with core needs. Her specific work was with dialog-based conversational systems, focusing on dialog acts, entities, resolution, and evaluation for novel LLM/GPT systems when incorporated into conversational AI systems.